Senior Consultant, Account Services Management

Senior Consultant, Account Services Management

Memphis, TN, United States

What you’ll achieve

The ISG Remote Support team is seeking PowerEdge AI Customer Delivery Executives to lead two critical initiatives: the AI Server Support Launch Team and the development of the AI Server Operational Tiger Team Playbook. These roles are pivotal in orchestrating activities across a complex AI server pipeline, managing high-value deals, and ensuring seamless end-to-end operations for both customers and internal stakeholders.

Responsibilities

You will:

• Lead AI server deal execution and governance: Align SOWs/SLAs with delivery capabilities, ensure compliance, manage risk, and oversee escalations
• Act as AI infrastructure SME: Advise teams and customers on deployment, optimization, and performance best practices
• Standardize and scale operations: Develop repeatable frameworks, playbooks, and delivery models for AI server support
• Drive cross-functional collaboration and innovation: Partner with support, engineering, sales, logistics, and field teams to improve processes, products, and customer outcomes
• Ensure operational excellence and customer success: Lead reviews, resolve complex escalations, implement corrective actions, and stay current on emerging technologies

Qualifications

• Essential Requirements
• Travel and flexibility: Willingness to travel regionally as business needs fluctuate
• Deal governance expertise: Strong experience with contract interpretation, SOW management, and risk assessment for large-scale infrastructure deals
• AI and infrastructure knowledge: Deep understanding of AI workloads, GPU/server architecture, and enterprise infrastructure (servers, storage, networking, cloud), including PowerEdge platforms
• Operational and delivery leadership: Ability to translate technical requirements into scalable support strategies and manage complex service engagements using ITSM principles
• Customer and communication strengths: Strong project management, analytical thinking, and communication skills to influence stakeholders and drive successful outcomes
• Qualifications
• Deep technical expertise in AI product, work cases, and infrastructure. With 8–12 years of experience in technical customer support or account management, ideally supporting high-value technology clients across diverse sectors
• Preferred certifications: Project Management (e.g., PMP), ITIL, or Dell-specific product certifications
• Bachelor’s degree in information technology, Computer Science, or a related field.
• Valid driver’s license required
• Willingness to travel periodically to customer sites for escalations or hands-on data center training

Compensation

• Dell is committed to fair and equitable compensation practices. The salary range for this position is $157,000 - $203,000

Benefits and Perks of working at Dell Technologies

• Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

Job Info

• Job Identification
• 299220
• Job Category
• Account Services Management
• Posting Date
• 09/30/2026, 11:56 AM
• Job Schedule
• Full time
• Locations
• Remote Worker, Remote, TN, 37201, US
• Total Compensation Range
• USD 157590 - USD 203940