Senior Community Moderator

About the Role The HubSpot Community Team is seeking a Senior Community Moderator to help build a vibrant and supportive HubSpot user community in Ireland. You’ll develop, implement, and manage community programs to foster an active and engaged network, collaborating with other Community Managers and our broader community. The role may entail leading some programs, with a focus on strategic growth, increased self-service, and nurturing our Champions program.

This role is open in-office, hybrid, or remote in Ireland.

What You'll Do

• Complete daily moderation across multiple communities, including moderation, support, content updates and management, program and project support, reporting and auditing of community performance.
• Integrate and utilize AI tools and technologies to enhance community engagement, support, and management.
• Partner with various stakeholders across the business to achieve project outcomes.
• Identify and nurture external subject matter experts in the HubSpot network who can effectively share their knowledge and respond to specific questions, and ultimately support in growing our Champions program.
• Own escalations that cannot be supported in the community (e.g. host-only tasks, service frustrations and product errors).
• Drive progress on initiatives of varying scale and impact, including managing elements like communication, stakeholders, and enrollment.
• Provide recommendations for continuous improvement.

What We're Looking For

• Are driven to quickly develop any skills necessary, both technical and non-technical, to problem-solve issues with the HubSpot product, processes, or services.
• Can build and maintain relationships, manage expectations and identify roadblocks that require escalation and dealing with product/service feedback.
• Have excellent communication skills, both written and verbal, and the ability to be proactive and think ahead.
• Demonstrate leadership qualities and a self-starter mentality, proactively aligning community programs with key business objectives.
• Excel in change management, leveraging strong organizational skills to execute complex initiatives and guide stakeholders through new processes and priorities.
• Are driven by curiosity and an affinity for problem-solving and can always find ways to add new value.
• Are resourceful and excel in working cross-functionally with other teams across different offices as needed.
• Adapt quickly to changing priorities and excellent at time management, organization, and the ability to focus on multiple things, while consistently meeting deadlines.
• Solution-focused and comfortable with ambiguity.
• Want to learn - community management skills can be learned - a good attitude, work ethic, proactive nature, attention to detail, and growth mindset are far more important.
• Are humble, adaptable, easy-going, team-players, GSD-mindset, SFTC, and creative.

Nice to Have

• GSD-mindset, SFTC, and creative thinking.

Compensation & Benefits

• Annual cash compensation range: €44,200–€60,800 EUR.
• This includes base salary, on-target commissions for eligible roles, and annual bonus targets under HubSpot’s bonus plan. Some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs).
• Benefits and perks are provided; HubSpot emphasizes transparency and flexible arrangements (remote or office). If you require accommodations due to disability, or travel limitations, please inform your recruiter during the hiring process. Onboarding may include in-person requirements for certain teams (Engineering onboarding in regional office; Product teams may attend in-person events such as Product Group Summit).