About this role
Senior Commercial Account Executive - NZ
Join us at Zendesk, where we’re on a mission to power exceptional service for every person on the planet. We are accelerating our ambition by building AI-first products rooted in the belief that behind every interaction is an opportunity to make a human connection.
To achieve this, we are searching for a high-performing Commercial Account Executive with a proven track record in B2B SaaS sales and a deep passion for working at the forefront of AI innovation. In this role, you will play a vital role in expanding our footprint within the mid-market Commercial sector in New Zealand. You will focus on acquiring new customers and expanding existing partnerships by introducing innovative, AI-powered CX solutions that transform how businesses engage with their customers.
What You’ll Be Doing
- Directly drive top-line revenue by acquiring new customer accounts and executing strategies to penetrate key prospects within the Commercial segment.
- Serve as a trusted advisor on AI-powered customer service tools, articulating the business value of automation, generative AI, and intelligent workflows to mid-market leaders.
- Proactively identify opportunities to expand Zendesk’s footprint within existing accounts through cross-selling and upselling advanced products and features.
- Manage value-centric, multi-stakeholder sales processes—including solution demonstrations and proof-of-concept (POC) evaluations—to secure long-term partnerships.
- Build and execute territory plans to maximise market share, consistently generating high-quality pipeline to achieve and exceed revenue quotas.
- Establish credibility and build strong relationships with VP and C-level decision-makers, leveraging consultative selling skills to align Zendesk solutions with key business metrics.
- Utilise sales intelligence, product adoption data, and customer intent metrics to hone prospecting strategies and improve conversion rates.
- Partner with Solutions Engineers, Marketing, Customer Success, and leadership teams to optimise deal strategy and deliver exceptional customer outcomes.
- Maintain accurate sales pipeline forecasts in Salesforce and communicate progress effectively to sales leadership.
What You Bring to the Role
- BA/BS degree or equivalent experience, with 5-8+ years of B2B SaaS sales experience and a history of consistently exceeding sales targets.
- Demonstrated experience navigating complex, multi-stakeholder, mid-market sales cycles.
- Enthusiasm for AI-driven transformation in SaaS and CX, with the ability to clearly articulate the value o