About this role
Job title: Senior Collections Representative
About the Role Senior Collections Representative in the Dental Center Billing Office is responsible for supporting the revenue cycle through claim submission, accounts receivable management, denial resolution, patient billing inquiries, correspondence, payment allocation, and process improvement to ensure compliant and thorough collections of professional fees for the Dental Center.
What You'll Do
- Assist with claim submission, accounts receivable, working denials, patient billing inquiries, correspondence, payment allocation, and process improvement to support successful collections.
- Ensure compliant and thorough collections of professional fees performed in the Dental Center.
- Collaborate with team members to meet productivity and quality standards and to manage deadlines.
What We're Looking For
- At least 1 year of previous Insurance Follow up experience.
- Graduation from high school or a GED and five years of experience, including two years of experience in collections investigation; or an equivalent combination of education and experience.
- Demonstrates ability to communicate effectively (orally and written).
- Experience with MS Excel, Word and Outlook.
- Effective time management and ability to meet deadlines.
- Ability to work independently or as needed with a team.
- Ability to meet productivity and quality standards.
- Demonstrates positive attitude and excellent customer service skills.
- Proven ability to coach and mentor staff for optimal results.
- Ability to set priorities, goals and objectives.