About this role
Senior Collections Analyst
Role Purpose
The Global Customer Financial Operations (GCFO) is a hybrid shared services organization that oversees the global Order-to-Cash functions for NBCUniversal Media LLC, including Ad Sales, TV Distribution, Networks, Theatrical, Consumer Products & Experiences, and other major business divisions. The mission of GCFO is to facilitate sales, accelerate cash flow, mitigate financial risk, and deliver customer service excellence.
The Senior Collections Analyst role is responsible for supporting and driving collection activities across assigned business areas and markets. The role combines oversight of Business Process Outsourcing (BPO) collection activities, hands-on Accounts Receivable management and analytical support, with a focus on cash flow, dispute resolution and continuous improvement. The role partners with BPO, Finance, Sales, Legal and other stakeholders to resolve collection issues and support business objectives.
The successful candidate is analytical, proactive and operationally focused, with strong problem-solving skills and a willingness to take ownership. The candidate should be collaborative and team-oriented, with strong communication and relationship-building skills and the ability to work effectively with BPO, Finance and other cross-functional teams in a global environment. Flexibility is important, including the ability to work across different time zones and adapt to evolving business needs.
The Senior Collections Analyst reports to the Manager, Customer Financial Partnerships.