Senior COE Specialist I - AV Mobility

Senior COE Specialist I - AV Mobility

Location: Tokyo, Japan

Team: Customer Support

Subteam: Customer Support

Posted on: Oct 1, 2026

Inside Uber

About the role and team

At Uber, we’re building a future where autonomous vehicles and human drivers seamlessly work together to make transportation more reliable, affordable, sustainable, and safer. Our vision is one of a hybrid future, with AVs operating alongside drivers and couriers, each bringing their unique capabilities to the table. As the largest on-demand mobility and delivery platform in the world, Uber is uniquely positioned to help AV companies deploy and scale their technology globally.

As the COE Specialist on the Autonomous Vehicle team, you will be at the center of delivering on this mission to build the best support experience for Autonomous Vehicle users.

What you’ll do

• Handle Customer Interactions via inbound or outbound phone and messaging

• Ensure continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience

• Provide accurate, valid and complete information by using the right methods/tools

• Have strong understanding and knowledge of your LOB, staying up to date with changes, roll-outs and ongoing initiatives.

• Basic Qualifications

• Excellent knowledge of English (written and spoken at C1 minimum)

• Fluent Japanese

• Previous call handling experience (inbound preferred)

• Exceptional communication skills.

• Preferred Qualifications

• Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.

• Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft.

• Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.

• An Owner: Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.

• Passionate: A genuine passion for Uber and exceptional customer support experiences.

• Ready to Ride?

• This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

Benefits

• Health, life and disability

• Comprehensive coverage to give you and your loved ones peace of mind.

• Wellbeing and lifestyle

• Benefits that support you holistically, including mental health support, wellbeing reimbursement, and monthly Uber Credits.

• Parental and family care

• Support for every stage of family life, from offsetting partial expenses with family planning benefits to a gender-neutral paid parental leave of 18 weeks.

• Discover our benefits

• Why Uber?

• Here, your work helps move the real world — through streets, stores, airports, hospitals, homes, businesses, and cities across 70+ countries. We build technology that helps people go where they need to go, get what they need, earn on their terms, and keep cities moving.

• The problems are complex, the pace is fast, and the impact is visible. Whether you’re building from 0 to 1, improving systems at massive scale, or experimenting with new technology, you’ll help support 40 million trips a day while working with people who raise the bar and support you as you grow.

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