Senior Clinical Management Specialist, Health Services

Senior Clinical Management Specialist, Health Services

The Clinical Management Specialist, Health Services is a senior clinical professional and Physician Assistant (PA) within Corning Health Services who provides expert clinical leadership, executive health support, and complex care navigation for employees and, as applicable, their family members.

This role serves as a key clinical resource and is capable of providing designated backup support to the Chief Medical Officer (CMO), consistent with PA scope of practice, licensure, credentialing, delegation protocols, and applicable laws. The Clinical Management Specialist applies seasoned clinical expertise and strong judgment to guide complex healthcare decisions; strengthen relationships with healthcare systems, specialists, and vendors; and advance enterprise health services priorities.

Through extensive experience and trusted relationships with global healthcare partners, this individual facilitates timely access to highly sought-after, high-quality care; consults with senior leaders and executive-level healthcare stakeholders; and helps shape clinical service standards, strategies, and outcomes across Health Services.

Key Responsibilities

• Independently assess complex employee and family member healthcare needs and develop tailored strategies to support navigation across the full healthcare journey, including medical, physical, and behavioral health needs.

• Facilitate access to high-demand, high-quality providers, specialists, centers of excellence, and healthcare systems for individuals with complex, urgent, or sensitive healthcare circumstances.

• Serve as a senior clinical consultant for executive health and specialized care matters, translating complex medical information into clear, compassionate, and actionable guidance for employees, family members, and appropriate internal stakeholders.

• Provide designated clinical backup support to the CMO, within established scope of practice and delegation protocols, including supporting clinical decision-making, case consultation, triage, continuity of operations, and priority Health Services initiatives.

• Partner with the CMO and Health Services leadership to develop, enhance, and implement clinical service standards, care-navigation practices, escalation pathways, and operational processes that improve employee experience, access, quality, and outcomes.

• Exercise substantial independent judgment in evaluating complex clinical and service issues, identifying risks and opportunities, and developing solutions that align with organizational objectives, clinical standards, and applicable regulations.

• Represent Health Services with executive presence in senior-level internal and external meetings; communicate complex clinical issues, recommendations, and risks clearly to drive alignment and informed decision-making.

• Build, maintain, and enhance strategic relationships with senior leaders across local, regional, national, and international healthcare systems; specialty providers; insurers; vendors; and centers of excellence.

• Serve as a primary clinical liaison and advocate with healthcare partners on behalf of employees and family members, particularly in situations requiring elevated coordination, discretion, and persistence.

• Collaborate with Benefits, Human Resources, Legal, risk management, insurers, and external partners to resolve complex healthcare access and benefits matters while protecting privacy and maintaining appropriate clinical boundaries.

• Lead or contribute significantly to cross-functional initiatives that advance Health Services strategy, including initiatives related to executive health, complex-care navigation, clinical quality, vendor performance, and healthcare access.

• Independently manage multiple high-priority cases and initiatives, balancing urgent needs with long-term strategic objectives and ensuring exceptional follow-through.

• Identify trends, systemic barriers, and emerging employee healthcare needs; recommend and help implement improvements to services, processes, partnerships, and clinical resources.

• Maintain complete confidentiality and comply with HIPAA, professional standards of practice, company policies, and all applicable federal, state, local, and international requirements.

• Experiences/Education – Required

• Graduate degree from an accredited Physician Assistant program.

• Current, active, and unrestricted Physician Assistant license in good standing; ability to obtain and maintain licensure in North Carolina and/or New York, as required.

• Current national certification as a Physician Assistant (NCCPA), where required by applicable law or organizational policy.

• A minimum of 5 years of progressively responsible clinical experience as a licensed Physician Assistant, including experience managing complex patient-care needs and coordinating with multidisciplinary care teams.

• Demonstrated ability to exercise independent clinical judgment and develop solutions to complex, non-routine clinical and operational problems under general direction.

• Demo