About this role
Responsibilities
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Administration & Operation
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Report to the Centre IC to maintain and upkeep the facilities according to demand and expectation
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Deliver services to meet Company's service standards
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Handle of patients' medical records and filing accordingly
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Help the booking of medical appointment and registration of patients
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Explain the dosage of medicine to the clients in need
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Obtain approval as contract indicated
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Manage patient expectation. Assist in handling complaints and improvement plan
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Clinical
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Carry out clinical duties such as blood-taking, ECG, physical check up formalities
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Assist the doctors
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Answer patient's inquiry on appointment booking, medical services or contract-related issues.
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Assist the doctors -related issues.
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Compliance
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Ensure full compliance on any regulatory and legal requirements, e.g. occupational safety & health, clinical wastage disposal and operation etc.
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Medical Contract Scheme
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Follow the administrative procedures of the corporate medical schemes to provide medical service, treatment as agreed and ensure the accurate communication and alignment.
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Others
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Any related assignment as assigned by CIC
Requirements
- HKDSE / HKCEE or above
- Good PC knowledge.
- Minimum 1-2 year relevant experience in providing duties for medical clinics. (Candidates with more experience will be considered as Senior Clinic Officer)
- Demonstrate effective communications skills, especially Chinese & English.
- Teamplayer.
- Previous experience in informal & formal HCA educational forum. Be able to work overtime as may be required.
- Initiative to upgrade skill and knowledge to cope with daily operations.
- Demonstrate ability to work indepently, especially in clinical skills.
- Act in a professional manner in all clinical dealings with other staff in the centre & the public.