About this role
Build your career with SMA Support Services!
We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.
We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.
Ready to grow your career in a supportive, international environment? Join us—apply today!
Qualifications
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A minimum of five (5) years of experience in a BPO setup
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2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS
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Excellent English communication and multitasking skills
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Preferably with a background in Customer Service
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Knowledge/skills/experience with pulling and presenting reports
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Appointment setting experience is a plus
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Willing to work graveyard and can start training immediately
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Has an existing home office setup with a conducive work environment
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Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor
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A stable internet connection with at least 25 Mbps upload and download
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Back-up power and internet is required
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Offer
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Work-from-home setup
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Long-term/full-time position
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Competitive pay is at 37,999 gross
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5,000 Client Deployment Allowance
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Pay begins on day 1 of training
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Benefits, such as: Enjoy benefits valued at 324,000 pesos annually
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HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
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Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
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Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account!
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Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
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Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.
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Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
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Perfect Attendance
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KPI Superstars
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Shoutout Incentive
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Referral Incentive
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QA Rockstar
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C3 Champions
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Client Obs Incentive
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Quarterly In-person Team-Buildings
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Annual Company Outing - A yearly team adventure to unwind and celebrate together
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Career Advancement Opportunities