Senior Client Services Partner

About the Role Senior Client Services Partner at DesignIt who creates new opportunities, builds lasting partnerships, and guides complex pursuits from early conversations to funded engagements. You’ll operate across key accounts, translating ambiguity into momentum and strategic direction. What You'll Do

• Create opportunity where none exists across your accounts
• Identify unmet needs, emerging priorities, and whitespace
• Open doors to new stakeholders, teams, and conversations
• Shape early-stage opportunities before formal briefs
• Lead complex pursuits and end-to-end deal development
• Build differentiated solutions with strategy, design, and delivery teams
• Navigate pricing, negotiation, and contract conversations with confidence
• Build real partnerships and establish trust with senior client leaders across business, marketing, and tech
• Show up as a thought partner, not just a vendor
• Expand work in meaningful ways and map capabilities to client challenges
• Grow accounts through new initiatives and longer-term roadmaps
• Lead internally and externally to bring clarity and momentum to pursuit teams
• Collaborate across disciplines to ensure what we sell is deliverable at a high standard
• Contribute to how DesignIt shows up in the market What We're Looking For
• 7–10+ years leading complex client relationships within consulting, creative/marketing, design, digital, or experience-led organizations
• Experience working across multidisciplinary teams in a matrixed environment and bringing them together
• Ability to navigate complexity without losing momentum or clarity
• Proven ability to originate and close new business in complex, enterprise environments
• Demonstrated ability to communicate with executive and C-level client contacts
• Track record operating in consulting, design, digital, or technology-led organizations
• Strong commercial instincts – understanding how deals are structured, priced, and won
• Confidence working with senior stakeholders and navigating multi-layered organizations
• Ability to work under pressure and manage multiple priorities
• Confidence in building relationships that lead to lasting partnerships
• Ability to connect big-picture thinking to practical executable opportunities
• Excellent verbal and written communication skills
• You don’t wait for briefs — you create them; you’re comfortable with ambiguity and turn it into direction
• You care about the quality of work, not just the size of the deal Nice to Have
• Experience influencing at senior levels across industries
• Demonstrated ability to operate in ambiguous environments with a point of view
• Familiarity with DesignIt capabilities across CX, product, AI, data, and technology-led transformation Compensation & Benefits
• Hybrid/remote work models
• Generous benefits
• Talented, driven teammates
• Work grounded in purpose and impact
• No tolerance for egos
• High expectations for impact