Senior Client Services Associate

Senior Client Services Associate

ICON

Senior Client Services Associate. Must have Client Management and COA experience. UK or Ireland

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

The Senior Client Services Associate, PCS supports efforts to maintain and expand upon COA copyright holders and client relationships for the assigned PCS service area(s) through complex project planning, feasibility research, costing and proposal development, pipeline tracking and client management.

Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients’ quality of life by facilitating access to Patient-Centred Outcome (PCO) information. We promote scientific approaches in the PCO fields and encourage exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient’s voice into every step of the development process of new treatments.

This role is within the Author Collaboration Unit department, Mapi Research Trust (in collaboration with ICON plc).

Role Responsibilities:

• Manage and grow existing copyright holder accounts, ensuring high levels of engagement and satisfaction.
• Enhance copyright holder satisfaction through proactive communication, responsiveness, and value-added support.
• Lead project management, monitoring, and reporting activities related to assigned accounts.
• Build and expand relationships with Clinical Outcome Assessment (COA) copyright holders and developers to identify new business opportunities and support sustainable revenue growth through regular, value-driven communication.
• Coordinate the setup and implementation of distribution processes for new COAs in collaboration with internal teams.
• Conduct due diligence activities to verify and document copyright ownership.
• Serve as a subject matter expert in COA management, advising copyright holders and developers on industry standards and best practices.
• Act as the primary point of contact for assigned accounts, ensuring timely resolution of inquiries and issues.
• Collaborate cross-functionally with licensing, legal, operations, and commercial teams to support account objectives and business growth.

Requirements

• Client management for at least 2 years prior
• Contract management
• Strong organizational and analytical skills
• Public speaking
• Advanced level of English, Microsoft Office Suite (Word, Excel, PPT, etc.) - Word is particularly key for managing contract negotiation and changes
• Experience in clinical research field/COA field/pharma industry/Project Management is a plus

What ICON can offer you:

• Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

• In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

• A range of health insurance offerings to suit you and your family’s needs.

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.

• Life assurance

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

• Visit our careers site to read more about the benefits ICON offers.

• At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here

• Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

• Are you a current ICON Employee? Please click here to apply