Senior Client Services Analyst, Customer Support
About this role
Senior Client Services Analyst, Customer Support
The Senior Client Services Analyst, Customer Support, is responsible for delivering comprehensive support to our FraudCapture client users. This role focuses on gaining a deep understanding of each client’s business needs and how they interact with our solution. Responsibilities include conducting user training sessions, developing, and maintaining help documentation and training materials—including articles and videos—and promoting strong customer engagement. In this position, you will act as the client’s first point of contact for issues and escalations. This includes performing initial troubleshooting to determine whether a reported issue is related to the system or due to user error or knowledge gaps.
Your role in our mission
- Ensures client retention through delivery of exceptional service and support
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