Senior Client Consultant

Job title: Senior Client Consultant

About the Role Within the boutique, your main mission will be to contribute to its commercial success by delivering an exceptional and highly personalized customer experience, driving client development and achieving business objectives in line with Audemars Piguet's standards, values and retail vision. As part of Audemars Piguet's first official boutique in Australia, you will play a key role in building long-term relationships with clients, developing new business opportunities and contributing to the growth and desirability of the brand in the market.

What You'll Do

• Deliver an outstanding customer experience throughout the entire client journey, from sales to after-sales services.
• Manage and develop a portfolio of high-potential and top-tier clients while actively identifying new business opportunities.
• Build long-term client relationships through best-in-class clienteling and personalized engagement.
• Contribute to client acquisition and support the development of the boutique's client base.
• Apply advanced selling techniques and provide expert guidance across complex product and client situations.
• Maintain in-depth product knowledge and ensure accurate communication on products, services and after-sales processes.
• Monitor and manage the client database (CRM) to support client development, engagement and data quality.
• Coordinate closely with internal stakeholders to ensure a seamless and consistent client experience.
• Support boutique performance through the achievement of individual sales targets and contribution to overall business objectives.
• Participate actively in boutique events, client activations and networking opportunities to strengthen brand presence and client engagement.
• Contribute to stock management, merchandising standards and operational excellence within the boutique.
• Provide guidance, coaching and knowledge sharing to Client Consultants, supporting their development in selling techniques, product knowledge and client experience.
• Act as a role model on the sales floor by demonstrating best practices in client engagement, CRM discipline and brand representation.
• Maintain a professional image and uphold the highest standards of presentation, service and operational compliance at all times.

What We're Looking For

• Minimum of 7 years of experience in luxury retail or hospitality, including supervisory or team leadership responsibilities.
• Proven experience in a senior client-facing role within a luxury environment.
• Strong client-centric mindset with experience engaging HNW or VIC clientele.
• Demonstrated ability to coach, develop and support the performance of others.
• Strong sales and business acumen with the ability to contribute to commercial performance and deliver results.
• Experience in client development, clienteling and relationship management within a luxury environment.
• Leadership capabilities with the ability to motivate, influence and support high-performing teams.
• Excellent interpersonal and communication skills with the ability to engage stakeholders and build strong relationships.
• Strong organizational skills and attention to detail, with the ability to thrive in a fast-paced environment.
• Proficiency with retail tools and CRM systems.

Nice to Have

• (Not explicitly listed in the posting; no additional preferences provided)

Compensation & Benefits

• Audemars Piguet offers a competitive and comprehensive compensation and benefits package.
• Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.