Senior Change, Release and Deployment Analyst

Everforth Apex

Apex Systems is hiring a Senior Change, Release and Deployment Analyst for a large Healthcare client.

Location: FULLY REMOTE anywhere in the United States.

Role Overview

This role provides enterprise oversight across multiple technology domains. The position involves governing production technology changes to reduce risk and disruption to business services, ensuring changes are planned, assessed, authorized, and validated according to enterprise policy. Success in this role depends on balancing risk assessment and consistent governance with a high volume of time-sensitive production changes.

Key Responsibilities

• Manage assigned change review work in ServiceNow, assessing records for completeness, risk, service impact, dependencies, implementation readiness, scheduling, validation, and recovery planning.

• Identify gaps, provide concise feedback to change owners, confirm corrections, and document review decisions.

• Apply requirements for different change types (Normal, Standard, Expedited, and Emergency) and scheduling restrictions.

• Prioritize time-sensitive work and escalate exceptions or unresolved risks.

• Independently assess production changes across technology teams for risk, impact, readiness, validation, recovery, and policy compliance.

• Maintain quality while managing review volume, identify substantive planning gaps, and communicate actionable feedback.

• Required Qualifications

• Education: Bachelor's Degree

• Experience: 5-10 years of experience, including recent work reviewing changes across application and infrastructure teams in a complex enterprise environment.

• Technical

Skills

• Hands-on ServiceNow Change Management experience, including managing review queues and documenting decisions. Familiarity with Word.

• Preferred Qualifications

• ITIL foundations V4 certification.

• Strong judgment with the ability to evaluate the substance of a plan.

• Concise, professional communication and confidence in addressing gaps with technical teams.

• Ability to prioritize time-sensitive reviews, maintain consistent quality, and work independently within established policy.

• Willingness to learn requirements and contribute to process improvements.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.