About this role
Senior Carrier Account Representative
Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!
Who We Want
Our explosive growth is your opportunity to join our high-energy Carrier Capacity team. We’re looking to hire a Senior Carrier Account Representative with previous third-party logistics experience who is ready to put their expertise to work at the fastest-growing brokerage in the country.
What You’ll Do
- As a Senior Carrier Account Representative, your key responsibilities are establishing and growing relationships with carrier partners to service our customers’ needs while providing best-in-class service.
- Senior Carrier Account Representative Responsibilities
- Procure freight carriers and develop relationships with freight carriers listed within our CRM and / or identified through individual research.
- Develop strong freight carrier partnerships and capacity, arrange or negotiate loads for Arrive’s customers/shippers.
- Analyze market conditions, carrier availability, and customer shipping demands to determine which carriers can best support the customer and their specific shipping needs
- Foster a cohesive working relationship with Arrive’s tracking team and engage with them daily to provide elite customer service from pick-up to delivery.
- Maintain outstanding service performance.
- Consistently update tracking boards, connect with freight carriers regularly, and manage pre-pick up status.
- Seek opportunities for new and existing customers to utilize committed capacity.
- Build strong internal relationships with the Business Development team.
- Utilize industry knowledge to resolve issues efficiently and independently.
Qualifications
- 2+ years in a Carrier Sales or Brokering role is required
- We’re looking for personable, hard-working individuals who aren’t afraid to go above and beyond each and every day for themselves and Arrive.
- Resourcefulness is key! We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented.
- A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match.
- Building relationships and establishing rapport should come naturally to you. Successful brokers at Arrive will know the importance of establishing strong external AND internal relationships.
- Our work culture is high energy! We need highly motivated individuals to help us reach our goals.