Senior Business Systems Analyst (BSA)

Job#: 3056208

Job Description

Hybrid 3 days a week onsite in Charlotte, Atlanta or Dallas.

Senior Business Systems Analyst (BSA)

Position Summary

We are seeking a Senior Business Systems Analyst (BSA) to support a high-performing Software Engineering team focused on delivering innovative solutions within the insurance industry. This role serves as the critical liaison between Product, Business Stakeholders, and Engineering teams, ensuring business needs are accurately translated into technical requirements and actionable user stories.

The ideal candidate combines strong business analysis expertise with technical aptitude, thrives in Agile environments, and has experience navigating complex insurance workflows, integrations, and system implementations. This individual will play a key role throughout the software development lifecycle, from requirements gathering through UAT and production release activities.

Key Responsibilities

• Partner with Product Owners, business stakeholders, and engineering teams to gather, analyze, and document business and system requirements.

• Translate business requirements into detailed functional specifications, user stories, acceptance criteria, and Agile artifacts.

• Act as the primary liaison between business and technical teams to ensure clear communication and alignment throughout project delivery.

• Facilitate requirements workshops, backlog refinement sessions, sprint planning, and stakeholder reviews.

• Support User Acceptance Testing (UAT), including test scenario development, defect management, and validation of business requirements.

• Assist with release planning, release validation, and production deployment activities.

• Collaborate closely with onshore and offshore development teams to clarify requirements and resolve questions throughout the development lifecycle.

• Analyze existing business processes and identify opportunities for system enhancements and operational efficiencies.

• Support API integration initiatives involving brokers, carriers, underwriting platforms, and other external systems.

• Utilize AI-enabled tools and techniques to improve requirements gathering, documentation quality, user story creation, and overall BA effectiveness.

• Ensure requirements are documented, traceable, and aligned with business objectives.

• Required Qualifications

• 8+ years of Business Analyst and/or Systems Analyst experience.

• Proven experience supporting software engineering and Agile development teams.

• Strong ability to learn new business domains quickly and become a trusted subject matter expert.

• Hands-on experience writing detailed user stories, acceptance criteria, functional requirements, and business process documentation.

• Experience working within Agile/Scrum environments.

• Strong stakeholder management, communication, and facilitation skills.

• Experience collaborating with offshore development teams.

• Ability to work directly with developers on a daily basis to provide requirement clarification and support.

• Experience with Azure DevOps or similar Agile delivery platforms.

• Strong analytical, problem-solving, and organizational skills.

• Preferred Qualifications

• Insurance industry experience strongly preferred.

• Commercial insurance experience highly desired.

• Knowledge of wholesale brokerage and underwriting environments.

• Understanding of:

• Insurance submission workflows

• Underwriting processes

• Policy administration systems

• API-based integrations between brokers, carriers, and underwriting platforms

• Technical development background or prior hands-on software development experience.

• Experience working with enterprise system integrations and data exchange platforms.

• Technical Environment

• Azure DevOps

• Agile/Scrum methodologies

• User Story & Backlog Management

• API Integrations

• UAT & Release Management

• Requirements Documentation & Process Mapping

• AI & Modern Analysis Experience

• Experience leveraging AI tools to enhance business analysis activities.

• Strong prompting skills and demonstrated AI adoption in day-to-day workflows.

• Ability to use AI technologies for:

• Requirements gathering

• User story creation

• Documentation generation

• Business process analysis

• Stakeholder communication support

• No specific AI platform experience required; adaptability and effective utilization of AI tools are preferred.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

• Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

• Everforth Apex

Benefits

• Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

• Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

• UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.