About this role
Navy Federal Credit Union
Summary
Overview
Support business decisions by providing quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership via dashboards and reports. Analyze business problems and issues using business intelligence tools that incorporate data from internal and external sources. Work under minimal supervision and use complete understanding of business needs and objectives to make recommendations that have impact on the achievement of operational goals. Advanced skill set and proficiency with procedures and analysis techniques.
Responsible for leading the development and launch of new and enhanced credit card products and experiences. Serves as a senior subject matter expert supporting product innovation, portfolio growth, and strategic decision-making through advanced market analysis, business case development, financial modeling, and cross-functional leadership.
Responsibilities
- Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance
- Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations in order to support business decisions
- Develop, maintain, and manage advanced reporting, dashboards, and BI solutions
- Produce actionable reports that show key performance indicators, identify areas of improvement into current operations, and display root cause analysis of problems
- Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives
- Communicate findings and insight to stakeholders and provide business strategy recommendations for optimizing business performance
- Provide reporting solutions and respond to ad-hoc report requests within the business area
- Create specifications for reports and analysis based on business needs and required or available data elements
- Build working relationships with team members and subject matter experts
- Lead small projects and initiatives
- Lead market assessments, portfolio diagnostics, and competitive analyses to identify strategic opportunities that drive portfolio growth and member value.
- Serve as a strategic advisor to product leadership by providing recommendations supported by market research, financial analysis, and portfolio performance insights
Qualifications
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5+ years of experience in product strategy, business intelligence, portfolio analytics, financial analysis, or related disciplines
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Foundational understanding of lending principles, credit card products, and the broader card industry environment
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Complete knowledge and understanding of business area/specialization
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Advanced skill using business intelligence applications and/or cloud services
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Advanced knowledge of reporting capabilities of existing ERP, CRM and/or database software vendors
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Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis
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Advanced skill in complex data manipulation across multiple tables
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Effective data integration, cleaning and validation skills
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Skill communicating data analysis and visualizations to nontechnical and senior audiences
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Skill with data analysis tools and programming languages such as Python, R
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Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words
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Research skills
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Interpersonal skills
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Demonstrated ability to conduct market research, competitive benchmarking, and portfolio analysis
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Ability to apply statistical analysis, forecasting, and analytical frameworks to inform business decisions
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Desired Qualifications
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Bachelor's Degree in Business Administration, Statistics, or related field, or equivalent combination of education, training, and experience
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MBA or relevant certification, such as Certified Product Manager (CPM), SAFe Product Manager/Product Owner, or PMP
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Strong knowledge of credit card products, rewards programs, pricing strategies, and customer value propositions
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Experience building business cases, gap analysis, financial forecasts and ROI analyses.
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Proficiency with data science and business intelligence tools including SQL, Python, Tableau, and Power BI
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Experience presenting recommendations to executive leadership and governance committees.
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Experience leading enterprise-scale initiatives with significant business impact.
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Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location
- 820 Follin Lane, Vienna, VA 22180
- 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, nat