About this role
Senior Business Analyst - Microsoft Dynamics CRM
Location: Montreal, QC (Hybrid) - 2 days remote/3 days onsite
Type: Contract
Duration: 12 months
Start Date: Sep 01, 2025
Rate: $70-90 range but soem flexibility based on expectations
The role will be hybrid (2 days remote / 3 days onsite in Montreal), and the selected candidate will be expected to lead workshops, document current and future-state processes, support CRM configuration and testing, and act as a liaison between business and technical teams.
The project involves two major streams:
- A comprehensive analysis and redesign of our end-to-end operational processes across three North American sites.
- The implementation of a new Microsoft Dynamics CRM solution, which will be tightly integrated with the optimized business processes.
We are seeking a Senior Business Analyst with:
- A minimum of 7 - 10 years of experience in manufacturing environments.
- Proven expertise in business process modeling, CRM/ERP implementations (preferably Microsoft Dynamics), and stakeholder engagement.
- Strong analytical and documentation skills, with the ability to operate in both structured and agile settings.