Senior Business Analyst

Senior Business Analyst

Job Description

Overview

The Senior Business Analyst serves as the operational leader of the Analytics Lane within the PMO&O and is responsible for the portfolio intelligence function — providing a single source of truth across all delivery organizations.

This role owns Division-wide KPI dashboards, executive reporting, workforce analytics, trend identification, and decision support across the broader Division.

The Senior Business Analyst partners with the Division Leader, Delivery Directors, the General Manager – Model T, Program Managers, embedded Business Analysts within delivery organizations, and PMO&O peers to ensure leadership operates from consistent, accurate, and actionable data.

Responsibilities

• Portfolio Reporting & Dashboards

• Develop and maintain Division-wide executive dashboards

• Maintain KPI definitions and reporting standards

• Coordinate consolidated reporting across delivery organizations

• Support weekly, monthly, and quarterly executive reviews

• Workforce Analytics

• Maintain workforce ramp, deployment, and retention analytics

• Support headcount planning and analysis

• Provide workforce performance insights

• Coordinate with Consultant Engagement Manager on engagement analytics

• Program Performance Analysis

• Analyze program performance across delivery towers

• Identify trends, risks, and opportunities

• Support performance management initiatives

• Provide analytical insights to delivery leadership

• Cross-Functional Trend Analysis

• Conduct cross-organizational analytical reviews

• Support root cause analysis on performance variances

• Provide insights into operational and commercial trends

• Coordinate with Financial Analyst on integrated reporting

• Executive Decision Support

• Provide ad hoc analytical support to the Division Leader

• Develop decision-ready analysis for strategic initiatives

• Support business case development and ROI analysis

• Maintain executive-quality analytical deliverables

• Data Governance & Quality

• Establish data governance standards across the Division

• Ensure reporting consistency and accuracy

• Coordinate with embedded BAs on data standards

• Support data quality improvement initiatives

• Analytics Lane Leadership

• Define the analytics roadmap for the Division

• Plan analytical capability expansion as the Division grows

• Support future Analytics Lane hiring and onboarding

• Phase 1 & Phase 2 Leadership

• Phase 1 – Analytics Foundation

• Establish Division reporting framework

• Build initial KPI dashboards

• Activate Power BI and reporting tooling

• Implement data governance standards

• Phase 2 – Mature Analytics Operations

• Expand analytics team

• Mature predictive and prescriptive analytics

• Drive performance management through data

• Support advanced executive decision support

• Governance & Documentation

Maintain and support:

• Reporting standards and methodologies
• KPI definitions
• Data governance documentation
• Dashboard documentation
• Analytical models and tooling

Qualifications

• Required Qualifications

• 7–10+ years of experience in business analysis, data analytics, reporting, or BI roles

• Strong proficiency in Power BI, Excel, and SQL

• Experience supporting executive-level reporting and decision support

• Strong analytical, problem-solving, and communication abilities

• Experience designing KPI frameworks and reporting standards

• Preferred Qualifications

• Experience supporting managed services, manufacturing, or technical services portfolios

• Experience with advanced analytics, predictive modeling, or data warehousing

• Familiarity with Power Platform (Power Apps, Power Automate)

• Familiarity with Insight Global operating model

• Power BI Data Analyst Associate, Tableau, or related certifications

• Key Performance Indicators (KPIs)

• Reporting timeliness and accuracy

• Dashboard adoption and utilization

• Forecast and analytical accuracy

• Stakeholder satisfaction

• Data quality metrics

• Decision support effectiveness

• Success Profile

The Senior Business Analyst is successful when:

• Division leadership operates from a consistent, trusted source of truth
• Executive dashboards drive informed decision-making
• Performance trends are identified early and acted upon
• Reporting is accurate, timely, and actionable
• Embedded analysts across delivery organizations operate to common standards
• The Analytics Lane is positioned to scale alongside portfolio growth