About this role
What You’ll Do
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Lead requirements elicitation with government stakeholders — workshops, interviews and working sessions — and turn business needs into structured, unambiguous requirements.
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Map as-is processes and design to-be service journeys using BPMN 2.0 and swimlanes, surfacing dependencies, hand-offs, SLAs and edge cases.
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Produce high-quality Business Requirements Documents (BRDs), business rules, functional specifications and wireframes.
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Write clean, decomposed user stories and Product Backlog Items with testable acceptance criteria, and manage them through Azure DevOps.
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Own requirements traceability from business objective through to delivered functionality and sign-off.
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Resolve conflicting requirements between departments — facilitate the decision, document it, and keep the programme moving.
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Capture non-functional requirements properly: security, data privacy, audit trail, performance and role-based access.
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Work day to day with developers, QA, UX and the project manager; support UAT and obtain formal client sign-off.
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Use AI tooling to accelerate analysis and documentation — with sound judgment on validation and the handling of sensitive government data.
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Requirements
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Essential
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Experience: 6+ years of hands-on business analysis on software delivery projects — genuine requirements work, not ERP configuration, pre-sales, QA or project coordination under a BA title.
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Government delivery: Proven experience on government or public-sector digital services in the UAE or wider GCC, with real exposure to government stakeholders and regulatory requirements.
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Documentation: Demonstrable strength in BRDs, business rules, functional specifications, user stories and acceptance criteria that development and QA teams can build and test from directly.
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Process modelling: Confident with BPMN 2.0, as-is / to-be mapping and swimlanes (Visio, Draw.io, Camunda or similar).
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Agile delivery: Comfortable owning a backlog and working in sprints, with Azure DevOps or Jira.
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Stakeholder skills: Able to facilitate workshops, handle conflict constructively, and communicate clearly with non-technical government stakeholders.
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Languages: Fluent Arabic and English, written and spoken — both are used daily on this program.
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Location: Currently based in the UAE with valid residency, and able to work on-site in Ajman.
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Availability: Able to join at short notice.