Senior Brand and Artist Operations and Logistics Project Manager

Senior Brand and Artist Operations and Logistics Project Manager

Role Overview

As the Brand and Artist Operations and Logistics Project Manager, you are the operational backbone of our merchandise and experiential campaigns. You will be responsible for overseeing the end-to-end execution of large-scale merchandise projects for high-profile artists, with a specific focus on the operations and logistics of executing high-impact pop-up shops and experiences.

Key Responsibilities

• End-to-End Campaign Execution

• Project Ownership: Oversee the complete lifecycle of large-scale merchandise campaigns from the moment of final creative approval through to consumer delivery.

• Pop-Up & Experiential Focus: Take the operational lead on bespoke physical pop-up shops (build-outs, staffing, POS systems) Operations, Logistics & Administration

• Administrative Frameworks: Build, maintain, and own all critical project documentation, including master administrative tracking sheets, critical paths, supplier setup and payments summaries supported by production, legal and finance.

• Buying & Inventory: Create and manage accurate buying sheets. Oversee inventory management to ensure optimal stock levels across all sales channels, avoiding overstock or out-of-stock scenarios.

• Global Logistics: Coordinate complex logistics, ensuring goods are shipped, tracked, and delivered seamlessly to global warehouses, physical retail partners, or pop-up locations.

• Responsible for ensuring all suppliers and partners are contracted and setup.

• Financial & Budget Management

• Budget Tracking: Manage project budgets meticulously, tracking all production, freight, marketing, and operational costs.

• Margin Control: Work closely with production and brand teams to ensure projects remain commercially viable and hit predefined margin and profitability targets.

• Cross-Functional Leadership & Communication

• Meeting Facilitation: Schedule and lead regular project status meetings, acting as the central hub of information for all internal stakeholders.

• Stakeholder Alignment: Drive cross-functional collaboration, ensuring deadlines are met across Creative, Production, Brand Management, PR, Marketing, and E-commerce teams.

• Troubleshooting: Act as the first line of defence for logistical or operational roadblocks, proactively solving problems before they impact the project timeline or consumer experience.

• Requirements & Skills

• Project Management

Experience

• Proven experience (typically 5+years) in project management or operations, ideally within merchandise, events, retail, fashion, or music.

• Logistical Mastermind: A deep understanding of supply chain, inventory management, global shipping, and the specific operational needs of both physical pop-ups and e-commerce platforms.

• Highly Analytical & Organized: Exceptional administrative skills with advanced proficiency in Excel/Google Sheets. You must love building spreadsheets, tracking data, and creating order out of chaos.

• Financial Literacy: Strong ability to build, manage, and reconcile complex project budgets.

• Collaborative Leader and Communicator: Excellent interpersonal skills with the ability to confidently run meetings, hold cross-functional teams accountable to deadlines, and communicate clearly under pressure.

• Problem Solver: A cool-headed, proactive approach to resolving last-minute logistical hurdles in a fast-paced, high-stakes environment.

• As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

• Together, we are Warner Music Group: Independent Minds. Major Sound.

• This position requires a minimum of 3 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships. #LI-Onsite

• WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.