About this role
Senior Benefits Analyst
About the team The Senior Benefits Analyst will be an integral operational partner to the U.S.-based Benefits Team. Based in India, this role supports the accurate, compliant, and efficient delivery of our benefits programs — from day-to-day administration and employee support to data integrity, compliance, and reporting. You will also partner closely with the Benefits Program Managers to support benefits administration across our locations- U.S, Mexico, India, Germany, Canada, and Serbia. This is a high-impact, high-visibility role within our GCC and an opportunity to grow deep expertise in global benefits operations. Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.
About the role
Benefits Administration Administer employee benefits programs across health, welfare, retirement, and ancillary plans, ensuring accuracy and a positive employee experience. Process enrollment transactions, qualifying life events, and employee data changes in the HRIS; partner with carriers and vendors to resolve discrepancies. Serve as a Tier 3 resource for employee benefits inquiries, providing clear and timely guidance on plan provisions, eligibility, and enrollment processes. Assist with benefits billing processes, including data validation and submission support; U.S. team retains payment authorization. Partner with the Global Benefits Program Manager to support international benefits administration across multiple countries, including enrollment coordination, billing reconciliation, and carrier data management. Support routine plan administration tasks for international programs, including data pulls, eligibility tracking, and audit support.
Compliance & Audit Support the preparation and coordination of recurring U.S. benefits compliance obligations, including annual filings, regulatory reporting, and plan documentation. Execute a portfolio of recurring data audits across benefit programs to ensure enrollment accuracy, eligibility integrity, and data quality. Prepare audit documentation, organize supporting materials, and manage audit checklists; escalate findings and flag discrepancies to the U.S. team for resolution. Monitor ongoing compliance obligations and proactively surface issues to the appropriate U.S. owner.
This role has been categorized as an Office position. Office employees regularly work at the Zillow India office.