Senior Banquet Maitre'D

Job Description

Summary of Responsibilities:

Reporting to the Food & Beverage Director, responsibilities and essential job functions include, but are not limited to the following:

• Direct and manage all activity related to the Banquet department, ensuring all service standards are followed
• Oversees banquets or events, including set-up, food presentation, serving, and clean up while focusing on detail and quality
• Maintains clean and orderly back areas, pre-function areas and storage areas
• Inspects table place settings, including table linen, china, glass, silverware, and condiments for correct placement
• Follow the annual budget and administer it in a financially responsible manner
• Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
• Respond to guests’ requests, concerns and react quickly and professionally
• Coordinates with other departments to arrange for the delivery of requested services
• Assume responsibility for all banquet facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
• Attend Daily banquet event order meetings
• Attend pre-conference meetings with clients to confirm all relevant details are communicated
• Responsible for training and coaching of the banquet staff
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

Qualifications

• An undergraduate Food & Beverage or Hotel Management degree is preferred

• Three years’ experience in a supervisory role within a luxury hotel or fine dining restaurant is required

• Must be a motivated leader with proven record of achieving high levels of guest and colleague satisfaction

• Previous training experience with new and developing teams a distinct advantage

• Proven ability to focus attention on guest needs, remaining calm and courteous at all times in demanding and fast paced environment is required

• Display high initiative requiring minimum supervision and excellent organizational and administrative skills

• Strong beverage knowledge, particularly of wines, is strongly preferred

• Excellent communication and interpersonal skills

• Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment

• Knowledge of Silverware, Opera, Birchstreet is an asset

• Strong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is required

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Additional Information

Physical Aspects of Position (include but are not limited to):

• Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day.

• Bending/Reaching: 4-6 Hr/Day; Pushing/Pulling: 4-6 Hr/Day.

• Physical effort: Does not lift weight over 50lbs.

• Visual Effort: Medium.

• Environmental Stress: Busy Atmosphere.

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• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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