Senior Backend Software Engineer, Solve Voice
About this role
Senior Backend Software Engineer, Solve Voice
Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.
We’re seeking a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable. Your work will reduce latency, improve conversation flow, and make voice interactions an effective channel for AI-driven support.
What you’ll be doing
- Design and implement backend services powering real-time voice conversations, focusing on latency, reliability, and observability.
- Build integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services.
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