About this role
About the Role We are seeking a Senior Backend Platform Developer to build modern services for Navan’s contact center systems. This is a software engineering role first, focused on APIs, serverless services, data flows, observability tooling, and AI-enabled workflows that support our customer and agent experiences. What You'll Do
- Production-grade Node.js services on AWS Lambda, API Gateway, and event-driven serverless patterns.
- Secure APIs and integrations across internal systems, customer data, and third-party platforms.
- Technical patterns, implementation standards, and reusable services for the broader contact center systems roadmap.
- Observability pipelines using OpenSearch, CloudWatch, Kibana, Snowflake, and structured logging.
- Automation and AI-enabled workflows that improve routing, agent support, troubleshooting, and operational visibility.
- Migration tooling and services that help move legacy telephony and contact center workflows onto modern platforms, with enough design discipline to support future scale. What We're Looking For
- 5+ years of backend software engineering experience, ideally with Node.js or TypeScript.
- Strong API design, system architecture, integration, debugging, and asynchronous systems experience.
- Hands-on experience with AWS Lambda or similar cloud/serverless architecture.
- Experience with logging, monitoring, search, data pipelines, or production observability.
- Practical use of AI coding assistants for development, testing, refactoring, and troubleshooting.
- Fluency with GitHub workflows, including pull requests, code review, branching, and CI/CD collaboration.
- Senior-level judgment to turn ambiguous operational problems into clean, maintainable technical solutions. Nice to Have
- Experience in contact center, telephony, customer support, or workflow automation environments.
- Exposure to platforms such as Genesys Cloud, Twilio, Five9, NICE, Zoom Contact Center, or Avaya.
- Familiarity with routing, queues, IVR, SIP, phone number management, call metadata, or agent-assist workflows.
- Experience with Snowflake SQL, Terraform, CloudFormation, AWS SAM, or related infrastructure tooling.