About this role
About the Role Provide operational and case coordination support for EY’s Time Away services (Leave Management and Workplace Accommodations). This role manages high-volume administrative workflows, ensures accurate case documentation, and supports timely communication and follow-up. The position enables senior team members to focus on complex compliance and advisory work by maintaining high standards of execution, data integrity, and confidentiality. What You'll Do
- Case Intake & Documentation: Set up and maintain accommodation and leave cases in case management systems (e.g., Navex, SuccessFactors); ensure accuracy, completeness, and proper linkage of employee records and supporting documentation; perform initial quality checks and resolve data gaps before case progression
- Inbox & Case Coordination: Manage shared inboxes and triage incoming inquiries, documents, and requests; determine appropriate routing, urgency, and next steps based on established guidelines; respond to routine employee inquiries and escalate complex or sensitive issues as needed
- Case Lifecycle Support: Coordinate collection of required documentation (e.g., medical certifications, birth certificates, approvals); track outstanding items and follow up with employees and stakeholders to meet deadlines; support return-to-work communications and case updates
- Quality Control & Case Closure: Conduct quality reviews and support case closure