Senior Associate, Promotional Claims

Senior Associate, Promotional Claims (Veeva Promomats)

In this role, a typical day will include:

• Managing the end-to-end claims workflow in Veeva PromoMats, including receiving claims, assigning reviewers, monitoring progress, documenting decisions, and supporting timely completion.
• Scheduling, preparing for, and independently facilitating global claims review meetings, ensuring that decisions, actions, owners, and next steps are clearly documented.
• Partnering with Global Marketing, Promotion/Advertising Regulatory Affairs, Legal, Quality Assurance, and other cross-functional teams to coordinate reviews, resolve workflow matters, and keep claims moving through the process.
• Maintaining complete, accurate, and audit-ready records while ensuring adherence to established procedures, governance requirements, and applicable Good Practice regulations.
• Supporting continuous improvement and claims review activities across a variety of lines of business and product classifications, including medical devices, pharmaceutical products, over-the-counter products, and combination products.

WHAT YOU’LL BRING TO ALCON

• Bachelor’s degree in science, marketing, or business degree or relevant experience in Life sciences.
• Typically, 3 to 6 years of relevant professional experience in life sciences, medical devices, pharmaceutical products, consumer healthcare, regulatory operations, promotional review, marketing compliance, or another regulated environment.
• Required hands-on experience as an end user of Veeva PromoMats.
• Experience coordinating cross-functional projects, claims, promotional materials, approval workflows, or review processes.
• Advanced professional English, including the ability to independently facilitate meetings and communicate confidently with global stakeholders.
• Strong organizational and project coordination skills, with close attention to detail and consistent follow-through.
• Ability to manage multiple priorities, solve routine workflow problems, and work independently with minimal supervision.
• Confidence communicating with stakeholders across Global Marketing, Legal, Quality Assurance, Regulatory Affairs, and other teams.
• A collaborative mindset, learning agility, and interest in developing into a subject-matter expert and trusted point of contact.

HOW YOU CAN THRIVE AT ALCON

• Gain valuable global exposure by collaborating with Global Product Directors and international stakeholders in the United States, Geneva, and other locations.
• Build broad expertise through structured training and cross-training across lines of business, product portfolios, and different regulatory complexities.
• Join a highly collaborative team that supports independent ownership, continuous learning, and development into a subject-matter expert.