Senior Associate, Project Manager – Volunteer Experience & Enablement

Senior Associate, Project Manager – Volunteer Experience & Enablement

Capital One is a top financial institution dedicated to creating socioeconomic opportunity through inclusive community impact and financial tools. Within Global Enterprise Affairs, our teams collaborate with internal and external partners to foster thriving communities and drive positive change.

The Opportunity

Our Community Impact and Investment team is executing a multiyear transformation to align business strategy with social impact. Sitting within the Associate Activation team—a group dedicated to fostering a culture of service by meeting associates where they are—this role focuses on maximizing the impact of our associate support channels and tech capabilities. You will directly support the team by optimizing processes and experiences on our Volunteer Impact Portal, representing our team's vision to product and tech partners, managing engagement networks, and expanding our giving programs.

Key Responsibilities

• Tech & Product Representation: Serve as the voice of Associate Enablement to product and tech teams, ensuring business requirements and associate user experience needs are integrated into the Volunteer Impact Portal development roadmap.

• Community Champions & Support Channels: Grow and evolve the enterprise-wide Community Champions program, and manage associate support channels.

• Associate Donations Program: Help scope, design, and determine feasibility of an associate donations program.

• Feedback Loops & Needs Assessment: Build active feedback mechanisms across support channels to surface platform pain points and continuously improve enablement tools.

• What You Bring

• Enablement & Process Focus: You loathe inefficient processes, enjoy creating clear documentation, and get energized by building tools that empower others to do their best work.

• Collaborative Relationship Building: You excel in matrixed organizations, co-delivering solutions across cross-functional product, tech, and business teams.

• Customer-Centric Advocate: You prioritize the associate experience, holding partners and processes accountable to ensure smooth engagement outcomes.

• Action-Oriented Innovator: You bring creative problem-solving to platform roadblocks and maintain a strong bias toward action to achieve enterprise goals.

• Basic Qualifications

• High School Diploma, GED, or equivalent certification.

• At least 1 year of experience in project management, program management, or process management.

• Preferred Qualifications

• Bachelor's Degree or military experience.

• 2+ years of experience in project management, program management, or process management.

• Experience working with enterprise-wide tech platforms or digital enablement tools

• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

• This role is expected to accept applications for a minimum of 5 business days.

• No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

• For technical support or questions about Capital One's recruiting process, please send an email to Careers at capitalone.com

• Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

• Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).