About this role
Job title: Senior Associate, OTC Product Execution
About the Role
Senior Associate, OTC Product Execution will support and enhance digital supply chain operations across the Customer Experience & Order-to-Cash landscape. This role plays a key part in ensuring operational excellence, business continuity, system optimization, and digital innovation across global supply chain processes. The ideal candidate combines strong business process knowledge with digital systems expertise, automation capabilities, stakeholder management skills, and a passion for continuous improvement. You will collaborate with cross-functional teams across Supply Chain, IS/Product Teams, Quality, Finance, and Commercial affiliates to support global operations, drive system enhancements, and contribute to strategic digital transformation initiatives. This position offers an excellent opportunity to work in a highly collaborative global environment while contributing to transformational digital supply chain, automation, and AI-enabled initiatives.
What You'll Do
- Support S/4 HANA transition; key activities include UAT/OQ testing, cutover, hypercare, and stabilization
- Provide operational support for OTC systems across ERP (SAP S/4 HANA), EDI, Salesforce, RPA, AI-enabled solutions, automation platforms, and reporting systems.
- Manage and resolve complex system-related incidents, troubleshooting activities, and deviation support in a timely manner.
- Support user access management, training, and end-user guidance across digital supply chain platforms.
- Support system enhancement, configuration, and customization activities for OTC-related digital platforms and ERP solutions based on evolving business requirements.
- Support the development, testing, deployment, and monitoring of BOT / Robotic Process Automation (RPA) solutions to improve efficiency, accuracy, and scalability of supply chain operations.
- Participate in testing, validation, and business readiness activities for AI-driven solutions, digital enhancements, and intelligent automation initiatives.
- Support monitoring and issue resolution for AI-enabled workflows, automated processes, and integrated digital platforms.
What We're Looking For
- Highly motivated, detail-oriented professional with strong business process knowledge and digital systems expertise
- Experience collaborating with cross-functional teams across Supply Chain, IS/Product Teams, Quality, Finance, and Commercial affiliates
- Solid understanding of OTC processes and digital supply chain concepts, including S/4 HANA, EDI, and automation
- Ability to manage stakeholder expectations, communicate effectively, and drive continuous improvement
- Experience with testing, training, user access management, and end-user guidance
Nice to Have
- Experience with SAP S/4HANA, UAT/OQ testing, cutover, hypercare, and stabilization
- Familiarity with EDI, Salesforce, RPA, AI-enabled solutions, and automation platforms
- Exposure to BOT/RPA development, AI-driven solutions, and intelligent automation initiatives