About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
a) Strong PTP domain knowledge across all PTP process areasb) Identify and address the process gaps c) Continuously drive process and quality improvements across the teamd) Experience in project managemente) Knowledge of RPA and automations preferred f) Exposure of implementation of various tools or ERP or upgradesUATs relevant to PTPg) SAP knowledge strongly preferredh) Knowledge of excelppti) DPMDTPSOP preparation and review'1 Has process improvement acumen'1Knows the counterparts at client side and maintains a strong relationship with them2 Brings in domain expertise to identify pain areas of the client recommend and implement solutions3 Identify improvement areas within the process and support implementation post client signoff'Prior Transition experience is preferred'1 Understands to the expectations from own role to ensure delivery on client expectations2 responds to any changes alterations customer requests and escalates as required3 Solution oriented effective communication with customers on issues raised findings and proposed resolution4 Is mindful of customer feedback voice of customer works to implement action plans to address issues''1 Ensure projects are completed time and with agreed output2Is proactive in raising red flags escalating situations without precedence issues etc''1 Is proactive in meeting counterparts and key people from same or different units that he she is required to work with2 Establishes a clear understanding on the larger goals that both parties need to contribute to3 In case of differences with others makes efforts to understand the others' priorities and contexts; always keeps the larger goal in mind for resolving these differences4 Addresses problems and finds solutions by working within and between WNS teams including consultation with andor escalation to other towers when required ''1 Breaks problems into logical parts and approaches these in a systematic sequential manner2 Analyses causes and interlinkages between apparent and notsoapparent factors; has an investigative approach to identifying reasons for anomalies to happen3Contributes significantly in brainstorming sessions or on the basis of own experience to problem resolution; defines solutions for problems both the immediate problem as well as to ensure nonrecurrence of the problem by addressing the root cause4 Gathers information trends and analyses causeeffect relationships for anomalies errors and aberrations in output5 Proposes and implements process improvements ''1 Participates actively in team meetings; articulates thoughts clearly23 Listens with attention and builds own understanding3 Anticipates areas where support or influence will be required4 Is able to influence using data facts as well as different viewpoint5 Demonstrates requisite verbal and written communication skills'
Qualifications
- BBA BCOM MBA MCOM