About this role
About the Role EY Assurance – Senior Associate, Experience Management (EM) will serve as EM point of contact for assigned SETs/industry teams to ensure timely and high-quality scheduling support, aligning with resource management guidelines and deployment timelines. What You'll Do
- Act as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams
- Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients
- Proactively identify staffing challenges and provide customized scheduling solutions
- Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams
- Ensure resource schedules are timely and accurately updated on the scheduling tools
- Optimize resource utilization through effective scheduling strategies
- Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates
- Training and development of EM associates
- Identifying and prioritizing opportunities for process improvement/re-engineering
- Develop a strong business continuity framework for self and team
- Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore What We're Looking For
- Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts
- Quick decision-making ability to accommodate real time staffing changes/requests
- Strong execution skills with focus on meeting timelines and delivering highest quality service
- Excellent verbal and written communication skills
- Strong working knowledge of MS Excel, Word and PowerPoint
- Excellent teaming and interpersonal skills
- Strong time management and analytical skills
- Stakeholder/client management experience
- At least 1 year of experience in supervising a team will be preferred
- Positive attitude and ability to excel under tight timelines
- Ability to identify staffing challenges and provide proactive solutions To qualify for the role
- Graduates with 3-6 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts
- Exposure of short term and long-term resource planning would be an added advantage Nice to Have
- Proficiency in using MS – Office
- Interest in business and commerciality Compensation & Benefits
- EY Global Delivery Services (GDS) offers a dynamic and truly global delivery network with six locations (Argentina, China, India, the Philippines, Poland and the UK) and collaboration across EY service lines, geographies and sectors
- Continuous learning and development opportunities
- Transformative leadership and diverse, inclusive culture
- Tools, flexibility and support to make a meaningful impact in your own way