Senior Associate-Digital Product Management

Senior Associate-Digital Product Management

We're looking for a Senior Associate, Digital Product Management to help shape the US Consumer Prospect Shop experience, where prospective customers research, compare, and evaluate our Card and banking products as they move through their shopping journey toward applying. Prospect acquisition through digital channels is one of the largest investment areas at American Express, and this role is at the heart of how we deliver it.

This is a hands-on delivery role for someone who loves the craft of shipping product. As part of the broader Enterprise Acquisition Products & Platforms team, you'll help deliver journey improvements, product refreshes, reusable component integration, and capability-led experimentation that improve conversion and customer experience.

Success in this role means blending sharp organization and attention to detail with strong stakeholder management and the ability to keep cross-functional teams aligned and moving. It means navigating ambiguity without letting delivery slip, and pairing digital fluency with a design-led, customer-first point of view on every product decision. You'll partner closely with teams such as Marketing, Design, UX, Analytics, and Engineering to bring features to market with speed, quality, and efficiency.

Responsibilities

• Product & Experimentation

• Identify customer friction and unmet needs through research, journey insights, and feedback, and partner with Design and UX through the design thinking process to shape intuitive, customer-first solutions from discovery through build.

• Support experimentation across new product features, journey improvements, and customer experiences, helping ensure tests are well-designed, well-measured and translate into actionable learnings.

• Partner with the rapid experimentation team to align on test scope and help scale winning learnings across journeys.

• Partner with platform teams to champion reusable components and shared frameworks that improve consistency, speed to market, quality, and performance.

• Apply emerging tools, including GenAI, to accelerate discovery, prototyping, documentation, and delivery.

• Delivery & Scrum Execution

• Represent the product perspective in Agile ceremonies, coordinating and prioritizing work with Engineering and sequencing the backlog to balance customer value, business goals, and delivery constraints.

• Manage the end-to-end feature lifecycle, from requirements gathering and definition through build, testing, launch, and post-implementation validation (PIV).

• Translate features and epics into clear user stories with well-defined acceptance criteria, business rules, and functional documentation.

• Own and maintain product documentation, ensuring backlog health, release readiness, and traceability across the delivery lifecycle.

• Partner with Engineering and QA on test planning, defect triage, release readiness, and post-launch monitoring.

• Cross-Functional Collaboration

• Communicate status, dependencies, risks, and key decisions clearly, driving alignment across teams and keeping delivery on track amid shifting priorities.

• Build and maintain strong working relationships across Marketing, Design, UX, Analytics, and Engineering to move initiatives forward.

• Partner with Risk, Compliance, and Legal to ensure features meet enterprise standards and regulatory requirements.

Qualifications

• Minimum Qualifications

• 2+ years of digital product management, product owner, or product operations experience, with a track record of feature delivery and cross-functional coordination.

• Strong organizational skills, attention to detail, and a curious, proactive mindset, with the ability to manage multiple priorities and keep delivery on track in a fast-paced, ambiguous environment.

• Excellent stakeholder management and interpersonal skills, with a natural ability to build trust and alignment across teams.

• Digital fluency and a design-led, customer-first point of view, with the ability to translate customer problems into well-defined product requirements.

• Hands-on experience working within Agile ceremonies (Scrum, Kanban, or SAFe) and partnering closely with Engineering to deliver against technical dependencies and implementation tradeoffs.

• Preferred Qualifications

• Experience with customer-facing digital acquisition, ecommerce, shopping, or conversion optimization.

• Familiarity with experimentation platforms (e.g., Statsig or similar) and analytics tools (e.g., Adobe Analytics, ContentSquare, Dynatrace).

• Working knowledge of JIRA, Confluence, or similar delivery tools.

• Familiarity with UX/UI principles, usability testing, and responsive web design.

• GenAI fluency, including comfort using AI tools to accelerate discovery, documentation, and delivery.

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague

Benefits

• Site.

• American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

• The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.