About this role
Senior Associate
Job Summary
Job Position: Senior Associate Experience: 1-3 Years Location: Kochi, India Department: BPO Domain: Senior Associate
Job Description
Key Responsibilities
- Refine and document workflows and procedures. Support client onboarding and team training. Analyze workflows and track team performance. Drive process improvements and ensure optimization. Assist with performance evaluations and feedback. Ensure quality through compliance and reporting. Manage task allocation and resource planning. Own key deliverables and ensure timely completion.
Requirements
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Strong communication and organizational skills. Proficient in Excel; familiar with project tools. Strong analytical and problem-solving mindset.
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ClaySys is an equal opportunity employer. We celebrate diversity and are committed to building a versatile environment for all our employees.