About this role

Hong Kong, Hong Kong SAR, Hong Kong

Senior Application Support Manager

Job Description:

We are hiring a Senior Application Support Manager to support critical trading and wealth management applications in a fast-paced financial services environment.

Key Responsibilities

Responsible for providing first line application production support for wealth management business.
Manage, resolve and investigate production system issues and follow through the cases, mainly focused on securities, futures and stock options trading systems, including Internet trading channel, mobile app and etc.
Laisse with vendor and in-house development team to implement IT solution
Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures.
Involved on enhancements for in-house developed programs like SQL query or update.
Assist in user acceptance test and execute system deployments.
Manage system upgrade or new projects for applications handled by the team, according to change management and company policy
Perform rotated health check and maintain the system stability and availability for local and global markets.
Provide phone or remote support in non-office hour in case required.

Requirements

5+ years of Application Support / Production Support experience
Experience supporting trading, securities, equities, futures, brokerage, or capital markets systems
Strong incident management and troubleshooting skills
Hands-on SQL experience
Experience working with business users and vendors

Nice to Have:

FIX Protocol, settlement systems, DB2, Sharp Point, or TT exposure

Required Skills

Protocol
Settlement
Support
Capital
Internet
Development
Incident Management
Options
Financial Services
Trading
Hiring
Change Management
Availability
Vendors
Troubleshooting
Testing
Business
SQL
Management
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