About this role
Senior Application Scientist, Test Implementation and Support
Skip to main content Senior Application Scientist, Test Implementation and Support page is loaded Senior Application Scientist, Test Implementation and Support Apply locations US - AZ - Phoenix time type Full time posted on Posted Today job requisition id R26-13525 Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview The Sr. Application Scientist is responsible for providing outstanding technical support to Exact Sciences customers. This position works individually or in collaboration with others on troubleshooting and resolving customer assay questions or issues in a timely manner. This position will also work on projects to bring enhancements of current products and processes to the customer. Essential Duties Include but are not limited to the following: Receive and document incoming customer communications. Work cooperatively with the Technical Services team and, when appropriate, internal functional departments to troubleshoot and resolve customer questions or requests in the areas of reagent, consumables, and assay related issues. Lead troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, an