Senior Analyst, Strategy & Business Operations - P&T Transformation & Product Adoption

Senior Analyst, Strategy & Business Operations - P&T Transformation & Product Adoption

Location: Belmont, California. This is an in-office role, four days a week.

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for a Senior Analyst in Strategy & Business Operations to lead live product adoption insights and support P&T (Product & Technology) transformation programs. In this role, you will replace manual reporting with automated tools you build using Python and AI coding tools.

Job responsibilities:

• Build and maintain automated product adoption insights tracking customer usage and telemetry over time.
• Support P&T transformation initiatives with data baselines, tracking, and strategic analysis.
• Automate adoption and program reporting to eliminate manual tracking processes.
• Analyze large datasets using Python and SQL, maintaining reusable documentation.
• Partner with Product, Engineering, and Finance cross-functional leaders to standardize core metrics.
• Present actionable insights and recommendations to senior leadership, including VPs and the C-suite.

What success looks like in this role:

• First 3 months: Onboard to product usage data, align on adoption metric definitions across key stakeholders, launch your first adoption view, and baseline one P&T transformation program.
• 6 months: Fully automate adoption insights to replace manual reporting and inform P&T investment or prioritization decisions.
• 12 months: Own product adoption insights and transformation tracking for P&T, integrating maintainable frameworks into leadership planning cycles.

To succeed in this role you must have experience in:

• 4+ years in strategy, business operations, product analytics, or management consulting.
• Proficiency in Python (e.g., pandas) to write, test, and maintain custom data analysis tools.
• Experience analyzing large datasets via SQL and cloud data warehouses (Snowflake, BigQuery).
• Hands-on experience using and evaluating AI coding assistants (Claude Code, Cursor, GitHub Copilot).
• Strong executive presence and communication skills to clearly convey complex findings.
• Ability to work on-site in Belmont, CA 4 days a week.

Preferred qualifications:

• Management consulting background (including global delivery/capability centers).
• Advanced degree (MBA, Master's, or PhD), preferably in a quantitative field.
• Background in product analytics, adoption tracking, or tech transformation programs at scale.

What we offer

• Medical, dental, vision, disability, and life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSA), and commuter benefits
• 401(k) match and Employee Stock Purchase Plan (ESPP)
• Paid time off and paid sick leave
• Paid parental and pregnancy leave, with gift boxes for new parents
• Family-forming benefits, including IVF, fertility preservation, and adoption support
• Emergency backup care for children, adults, and pets
• Employee Assistance Program with counseling sessions available 24/7
• Free legal services, including legal advice, document creation, and estate planning
• Employee referral bonus program
• Student loan refinancing assistance
• Employee perks and discounts program

RingCentral’s work culture is the backbone of our success. We are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. We are committed to hiring and retaining great people because we know you power our success.

About RingCentral RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in California, the compensation range for this position, including base salary and annual bonus, is between $100,000 and $140,000 for full-time employees, in addition to eligibility for equity and benefits. Benefits may include, but are not limited to, health and wellness, 401(k), ESPP, vacation, and parental leave. The salary may vary depending on your location, skills, and experience.

This role has an application deadline of December 31st. Please apply prior to the deadline to be considered for the role.

About Us RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer.