About this role
Senior Analyst - Qualtrics
Insights & Analysis
DGS India - Mumbai - Thane Ashar IT Park
About the job
Role: Senior Analyst - Qualtrics
Experience: 3-7 years
Location: Mumbai
Shift: 10 AM - 7 PM
Must have skills: Qualtrics and Customer XP (CX) Certification
Good to have skills: Additional Qualtrics platform certifications
Key Responsibilities
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Independently support the implementation and delivery of Qualtrics CustomerXM (CX) solutions for global clients.
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Gather business requirements and translate them into scalable CX solutions.
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Configure and deploy Qualtrics surveys, dashboards, ticketing, role-based access, and reporting.
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Design, implement, and optimize Qualtrics Workflows to automate customer and operational processes.
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Configure Website/App Feedback Intercepts and Digital Experience feedback programs.
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Support the implementation and configuration of Qualtrics Mobile SDKs and digital feedback channels.
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Integrate Qualtrics with enterprise systems, including Salesforce, Microsoft Dynamics, SFTP, APIs, and third-party applications.
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Develop, test, troubleshoot, and maintain API integrations and automated data exchange processes.
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Participate in solution design, effort estimation, and technical feasibility assessments.
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Support client demonstrations, Proof of Concepts (POCs), and solution walkthroughs.
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Recommend improvements based on CX best practices and implementation experience.
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Collaborate with internal teams and client stakeholders to ensure successful project delivery.
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Perform testing, quality assurance, issue resolution, and post-deployment support.
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Stay updated on Qualtrics platform enhancements, CX trends, and industry best practices.
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Share knowledge and support junior team members on implementation best practices.
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Required Skills and Experience
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Hands-on experience with Qualtrics CustomerXM (CX) implementation.
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Experience working on Customer Experience (CX) programs.
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Expertise in Qualtrics Workflows and Digital Feedback configuration.
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Knowledge of API integrations, data management, and enterprise system integrations.
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Strong problem-solving and analytical skills.
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Excellent stakeholder collaboration skills.
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Strong verbal and written communication skills.
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