Senior Analyst, Project Mgmt

Description

• Seated within Claims and Service Insights & Solutions, and aligned to the USRM Service organization, the Service Enablement Senior Analyst, Project Manager will play a major role in managing projects that are varied, while also strategically advancing the USRM Service organization's objectives and supporting key initiatives aligned with the overall business plan. The Senior Analyst, Project Manager will be responsible for supporting operational change management and manages projects, or workstreams within a larger project, that are non-cyclical and varied, aligning with the project management life cycle (initiating/defining; planning; executing; close-out) and supporting business priorities. May also perform some project work, such as research and analysis. Works under limited direction from manager on more complex tasks.

Responsibilities

• Leads workstreams within a larger sized project and/or leads smaller sized to moderately complex projects.

• Owns or contributes to defining the business case with input from stakeholders. Identifies and gains agreement on project objectives, scope, timing, and resources.

• Drive change management and readiness planning, working with USRM partners to ensure changes are understood, adopted, and sustained by Service teams. Plans activities/tasks that will deliver the desired results and oversees day-to-day work and monitoring of progress towards goals.

• Conducts project meetings and prepares regular reports to communicate the status of projects to stakeholders and manager and Service / I&S leadership as needed.

• Direct stakeholders towards consensus points, gaining buy-in for recommendations.

• Escalates and works to resolve issues that serve as roadblocks and/or place project objectives at risk. Identifies and provides visibility into trade-offs between options, while identifying recommended approach.

• Performs project close-out steps to include identifying lessons learned/best practices to inform the success of future projects.

• In addition to project management, may also perform ad-hoc projects and some of the work defined in the project roles and responsibilities in efforts to achieve the USRM and/or Service strategy and annual plan.

• Influence and partner with I&S peers, Service leaders, and cross-functional teams to drive USRM and Service's strategic priorities.

• Serve as the subject matter expert and thought leader for a Service priority area, executing initiatives in line with the overarching strategy.

• Applies continuous improvement methodologies throughout the project management lifecycle.

• Provides guidance to less experienced staff.

Qualifications

• Solid knowledge of project management principles and concepts.

• Proven ability to manage the project management life cycle.

• Proficient with project management tools.

• Project management certification preferred.

• Displays strong communication, organizational, analytical, critical thinking, presentation, influencing, and relationship management skills; effective team building skills.

• Solid business operations knowledge to include understanding the function's value chain and market conditions strongly preferred.

• Competencies typically acquired through a Bachelor’s degree or equivalent experience in addition to 5+ years of relevant experience to include project management work.

• Employees may apply for a new role after completing 12 months of employment in their current position.

• Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.