About this role
Senior Analyst – Payment Operations
Role Overview
We are looking for a Senior Analyst – Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI.
Key Responsibilities
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Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
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Ensure timely execution of transactions while maintaining high operational accuracy.
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Drive process improvements, workflow optimization, and operational excellence.
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Monitor and ensure adherence to SLAs, KPIs, and operational controls.
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Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
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Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
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Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
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Create and maintain SOPs, dashboards, and operational reports.
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Must Have
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5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.
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Hands-on experience in Cross-Border Payment Operations.
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Strong understanding of reconciliations, settlements, refunds, and payment exception management.
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Experience working with multiple stakeholders across business functions.
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Excellent analytical, communication, and problem-solving skills.
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Good to Have
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Experience with workflow automation tools such as n8n, Make, or Zapier.
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Basic knowledge of Python, JSON, SQL, or APIs.
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Exposure to AI-driven operational workflows and automation initiatives.