About this role
About the Role Mattel Technology & Innovation Center (MTIC) Hyderabad is looking for a Senior Analyst IT – Network Voice Lead to design, implement, and operate Mattel’s global Voice and Unified Communications infrastructure. This leadership role ensures high availability, reliability, and superior call quality with 24x5 weekend on-call support and mentoring responsibilities. What You'll Do
- Lead the design, deployment, and support of SIP trunking, IP Telephony, Voice Gateways, and IP IVR solutions.
- Own end-to-end circuit provisioning, carrier management, and relationship management with telecom providers for voice services (SIP Trunks, PRI, etc.).
- Manage and optimize Unified Messaging platforms integrating voicemail, email, and collaboration tools.
- Oversee enterprise AV systems, Mattel TV, conference room solutions, and digital media infrastructure.
- Drive adoption, integration, and operational support for Zoom/Teams telephony, Global Conferencing, and hybrid collaboration platforms.
- Act as the technical lead for voice projects, including migrations to Microsoft Teams, SBC implementations, and voice-cloud transformations.
- Perform advanced troubleshooting of voice issues (SIP signaling, RTP, QoS, latency, jitter) and lead root-cause analysis for major incidents.
- Mentor and guide junior voice engineers/analysts, define best practices, and conduct knowledge-sharing sessions.
- Ensure proactive monitoring, capacity planning, and performance optimization of the voice ecosystem.
- Maintain comprehensive documentation, runbooks, network diagrams, and SLAs.
- Collaborate with global IT, Network, Security, and Business teams on voice strategy and digital workplace initiatives.
- Participate in 24x5 weekend on-call rotation as the primary escalation point for voice services. What We're Looking For
- Experience: 5–8 years of progressive experience in Voice Engineering / Unified Communications, with at least 2 years in a lead or senior role.
- Education: Bachelor’s degree in Information Technology, Electronics & Communications, Computer Engineering, or equivalent.
- Technical Skills: Expert-level knowledge of SIP, IP IVR, IP Telephony, and Voice Gateways (Cisco, AudioCodes, Ribbon, etc.); strong circuit management and carrier negotiations/operations; hands-on experience with Unified Messaging and enterprise voice platforms; experience supporting AV systems, Mattel TV, Zoom/Teams telephony, and Global Conferencing.
- Certifications (Preferred): Cisco CCNP Collaboration / CCIE Collaboration, Microsoft Teams Voice Engineer, Zoom Certified, or equivalent voice-related certifications.
- Additional Requirements: Deep understanding of SIP/RTP, SBCs, QoS, and voice troubleshooting tools (Wireshark, RTMT, Voice Quality Monitoring); proven leadership and stakeholder management skills in a global environment; excellent analytical, problem-solving, and communication skills; ability to work across time zones and lead during critical incidents; willingness to provide 24x5 weekend on-call; fluency in English. Nice to Have
- Cisco CCNP Collaboration / CCIE Collaboration, Microsoft Teams Voice Engineer, Zoom Certified, or equivalent voice-related certifications.