Senior Analyst, Dividend Rebates & Commissions, Transfer Agency

Job title: Senior Analyst, Dividend Rebates & Commissions, Transfer Agency

About the Role Senior Analyst, Dividend Rebates & Commissions, Transfer Agency reports to the Transfer Agency Dividends, Rebates and Commissions Manager. This role is responsible for the end-to-end calculation and processing of rebates and commissions within defined deadlines, performing quality assurance (QA) reviews to ensure accuracy and control adherence. It also ensures full compliance with client service standards and regulatory requirements while collaborating effectively with colleagues and stakeholders across multiple jurisdictions.

What You'll Do

• Prepare, QA, and process regular client rebate payments in line with agreed timelines.
• Prepare, review, and initiate reinvestment rebate transactions; ensure all related cash and fund movements are completed accurately and within deadlines.
• Calculate, prepare, and QA both initial and renewal commission payments.
• Set up rebates in accordance with Terms of Business (TOB) on core rebate systems (FRA and MFTA).
• Liaise regularly with clients and brokers, ensuring all queries are resolved within agreed service levels.
• Produce daily, weekly, and monthly statistics and KPI reporting.
• Proactively monitor and assist with query resolution, engaging with other departments as required.
• Support the ongoing implementation and enhancement of Total Quality Management (TQM) initiatives.
• Provide day-to-day oversight, guidance, and support to India-based teams, ensuring processing quality and timeliness, and escalating to local management where appropriate.
• Collaborate with the Manager and Group Projects team on assigned client initiatives and projects.
• Analyse monthly management information and report key findings to the Accounts Manager.
• Maintain strong working relationships with third parties, including clients, internal departments, and auditors.
• Foster close collaboration with key internal teams, including Dealing, Registration, and Client Service Management.

What We're Looking For

• Experience in transfer agency, particularly end-to-end rebate and commission processing.
• Ability to perform QA reviews and ensure accuracy and control adherence.
• Strong understanding of client service standards and regulatory requirements.
• Ability to liaise with clients and brokers; resolve queries within service levels.
• Experience with core rebate systems such as FRA and MFTA.
• Skills in producing and analyzing management information and KPIs.
• Capability to provide oversight to India-based teams and collaborate across jurisdictions.
• Strong relationship management with third parties, auditors, and internal teams (Dealing, Registration, Client Service Management).
• Analytical mindset with ability to analyze monthly management information.