Senior Analyst - Control Management

Senior Analyst - Control Management

Phoenix, AZ, United States New York, NY, United States

(Hybrid)

Job Description Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses.

The objective of the Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

Responsibilities

• GCS is looking for a Senior Analyst of Control Management, Business Conduct focused on ensuring business conduct is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Analyst GCS Business Conduct Control Management will:

• Be responsible for program performance, development of controls, and testing activities to support business conduct objectives for the GCS Small and Medium Enterprise (SME) organization.
• Work closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations.
• Assist in documenting subject matter expertise that is used to advise BUs
• Support compiling of any planned guidance that is planned to be shared with BUs
• Assist in day-to-day activities to support compliance with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy)
• Assist in administrative activities to compile topical risk information, including emerging trends, best practices, and regulatory updates relevant to business conduct
• Assist in administrative activities required to compile materials and disseminate targeted training and awareness programs to increase understanding and management of specific risk topics within Control Management Specialized Operational Risk
• Assist in specific activities / tasks required to support more senior team members in consultation on the design and implementation of controls tailored to business conduct
• Assist in specific activities / tasks to gather relevant operational risk insights, better practices, themes, etc. across the enterprise

Qualifications

Required:

• 2+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities
• Project management, communication, and interpersonal skills
• Experience in process governance, establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards
• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous

• Experience in at least one of the following:

• Assisting in day-to-day activities to support compliance with enterprise policies and programs pertaining to specific risk types and supporting with design/enhancement of procedures/standards by providing topic-specific insight

• Assisting in specific activities / tasks required to support advising on business conduct risk types into broader operational risk policies and programs

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

• At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

• As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

• For a full list of Team Amex benefits, visit our Colleague

Benefits

• Site.

• American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

• We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

• US Job Seekers - Click to view the Know Your Rights poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

• The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

• Job Info

• Job Identification

• 26014649

• Job Category

• Risk

• Posting Date

• 09/30/2026, 08:18 PM

• Apply Before

• 10/15/2026, 03:00 AM

• Degree Level

• No Formal Education

• Job Schedule

• Full time

• Job Shift

• Day

• Locations

• 18850 N 56th Street Building 1, Phoenix, AZ, 85054, US

• AMEX World Financial Center, New York, NY, 10285, US

• (Hybrid)

• Salary Range

• $78000 - $124750 annually + bonus + benefits

• Career Area

• Operational Risk Management and Control Management

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• EXPERIENCE THE POWERFUL BACKING OF AMERICAN EXPRESS.