About this role
A remote, contract-based senior role with Estrada International for the APAC and MEA markets. We are looking for an experienced Enterprise Customer Success Manager to serve as a Senior AI Trainer who will guide human-in-the-loop processes, train AI models, and drive value realization for enterprise SaaS customers. This is a 2-month remote contract with 100% remote work available to candidates in Nigeria, Kenya, Ghana, Egypt, India, Pakistan, Bangladesh, Indonesia, Vietnam, and Turkey. The role requires a minimum of 20–40 hours per week with at least a 4-hour daily overlap with Pacific Standard Time.
Responsibilities
- Design gold-standard scenarios and create complex CS tasks, playbooks, quarterly business reviews, and expansion strategies that reflect real-world enterprise SaaS environments.
- QA, calibrate, and elevate the work of contributors to maintain high standards of customer-centric reasoning.
- Train AI models by guiding them to deliver context-aware, commercially aligned responses tailored to enterprise customers.
Requirements
- Bachelor’s degree in Business, Marketing, Economics, or a related field.
- 8+ years of experience in Enterprise CSM or Senior Account Management within SaaS.
- Demonstrated strategic expertise with executive relationships, health scores, renewal playbooks, and expansion motions.