About this role
Position Summary
Manage accounts receivable for managed hotel properties, including guest and direct-bill ledgers, aging and collections, travel-agent commission activity, payment discrepancies and reconciliation between property management and payment systems.
Job Details
- Work Setup: Work from home
- Shift/Schedule: Monday to Friday, 9:00 AM to 6:00 PM U.S. Eastern Time
- Holidays: U.S. corporate holiday calendar
Responsibilities
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Review hotel guest ledgers, accounts receivable ledgers and direct-bill balances to identify unresolved items and collection risks.
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Monitor receivable aging, follow up on outstanding balances and resolve account allocation and payment discrepancies, as well as apply payments received in the PMS against the proper folios.
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Review direct-billing requests, coordinate account setup and retain the appropriate approvals and documentation.
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Support weekly travel agent commission processing through TACS and relevant travel-program administration, including file uploads and supporting records.
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Reconcile property management system activity against the CorPay Extranet and research payment differences to resolution.
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Process or support CLC billing, invoicing and payment application for assigned accounts.
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Work closely with property sales, finance and operations teams on AR cleanup, payment disputes and account-level requests.
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Oversee all cash and credit card reconciliation, write-off and balance sheet submissions for applicable revenue related accounts. Will also handle chargeback disputes.
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Maintain reconciliations, audit trails and accurate updates for assigned AR portfolios.
Qualifications
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At least 2 years of experience in accounts receivable, collections, direct billing or account reconciliation supporting multiple business units.
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Ability to investigate ledgers, payment applications and aging, explain discrepancies, and communicate with operating teams.
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Solid Excel capability and experience with an ERP, AR or property accounting platform.
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Strong organization, sound judgment and attention to confidential financial information.
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Nice to Have
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Hospitality or managed-property AR experience.
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Experience with Opera PMS
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Experience supporting direct billing approval workflows and travel-agent commissions.
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Experience with Airline or Cruise line AR workflows