Senior Account Specialist

University of Phoenix

At the University of Phoenix, we are committed to the future of work by providing a fully remote, work-from-home environment. This strategy enables us to attract top talent nationwide. Are you looking for a rewarding and fulfilling position that offers challenging work and the opportunity to make a significant impact while collaborating with a team of fun, innovative individuals? Would you prefer to work with an organization that positively contributes to the world? If so, we would love to hear from you!

Are you searching for a rewarding, fulfilling position that offers challenging work and the ability to make a big impact while working side-by-side with a team of fun, innovative people? Ideally, would you like this position to be with an organization that makes a positive contribution to the world? If so…we would love to hear from you!

About Us

University of Phoenix is a leading higher education institution founded in 1976 by Dr. John Sperling. Our mission is to improve the lives of our students, their families and future generations through higher education. Our values (which hopefully you share) are: Brave. Honest. Focused.

Our University values and embraces all team members and their unique perspectives. We fundamentally believe in fostering an environment which deeply respects, celebrates, and actively encourages a diverse workforce. We are committed to hiring – and learning from – those who share our passion to help others achieve their educational aspirations.

We offer excellent benefits, an effective recognition program, and outstanding learning and development tools, including tuition vouchers for employees and their qualified family members.

About the Position

A Senior Account Specialist executes engagement strategies to create awareness of University of Phoenix product benefits that are developed for each business within an assigned account portfolio. A Senior Account Specialist manages top tier accounts and develops opportunities to enhance account partnership agreements to increase new degree enrollments and achieve other account growth targets.

Additionally, an individual develops and implements coaching and mentorship plans, as well as targeted training and workflow improvement strategies, to provide development to Account Specialists. A Senior Account Specialist will also assist Workforce Solutions Leadership create and execute on special projects and future initiatives.

What You’ll Do

• 1. Manage assigned client portfolio consisting of high-value accounts; develop and execute targeted strategies to optimize re-engagement on existing account partnership agreements to increase new degree enrollments. Serve as a point person as it relates to their assigned portfolio, acting as a resource to enrollment teams and collaborating in the recruitment strategies to improve customer service, conversion, and retention.
• 2. Achieve established objectives for event generation/management, lead-generation, and new market inquiries.
• 3. Plan, implement and manage events to deepen relationships with key-decisions makers within professional associations, business organizations, networking events and other key stakeholders. Develop and execute engagement strategies with established networks of business partners and organizations to increase engagement and awareness of university focus, mission and programs.
• 4. Develop and implement coaching/mentoring initiatives and learning discussions with other Account Specialists to enhance their professional knowledge and capabilities, and contribution to overall department goals and objectives.
• 5. Support department leadership through development of strategic training of best practices; identification and implementation of improved process workflow strategies and recommending marketing opportunities for new business development.
• 6. Serve as a “subject matter expert” and be an advocate for other influencers of higher education for working adults; serve as a key contributor to the development of Standard Operating Procedures for internal and external programs that address educational needs and opportunities.
• 7. Lead strategic relationship development and account reactivation initiatives within assigned and shared portfolios to strengthen engagement, expand opportunities, and support enrollment and retention goals.
• 8. Serve as the primary liaison for clients, partners, and prospective students by cultivating relationships, increasing awareness of University programs and services, and coordinating engagement activities that support client success and organizational growth.
• 9. Be able and available to travel to prospective client and or student meetings, networking events and other public and/or one-on-one gatherings to effectively manage the account portfolio, increase visibility of the University to achieve growth targets.
• 10. Perform other duties as assigned or apparent.

• NOTE: The primary accountabilities above are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed above. Specific goals or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager.

• Job Supervisory Responsibilities

• None

MINIMUM EDUCATION AND RELATED WORK EXPERIENCE:

• Bachelor’s degree

• Five (5) years of experience in customer service, business development and strategic account management with a record of high performance that includes at least one (1) year of coaching and mentoring experience

ADDITIONAL QUALIFICATIONS:

• Demonstrable competence in account management, event planning, public speaking, public relations, sales and marketing strategy development and implementation, including lead generation plans and objectives

• Excellent command of professional presentation skills to present to large and small groups

• Working knowledge and experience with Salesforce, Clearslide, Zoom, MS Office, SharePoint, ZoomInfo and Outlook

• Experience with adult learning and development models for the higher education industry

• Ability to quickly learn and assimilate knowledge of new products and education programs

• Strong interpersonal skills and ability to communicate professionally, persuasively and confidently over telephone, email, virtual and in face-to-face and/or group appointments to accurately convey information and increase positive awareness of the University

• Highly organized with strong planning and time management skills coupled with an ability to work independently and manage multiple tasks efficiently and effectively.

• Strong problem solving, research and decision-making skills identify and address prospective student needs

• Ability to work collaboratively and effectively across departments, functions, cultures and time zones and with all levels of an organization

• As an Equal Opportunity employer, we particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

• If you are an active-duty military member seeking employment when off-duty, compliance with Department of Defense Joint Ethics Regulation, 5500-7-R, is required prior to starting employment with University of Phoenix. You are advised to contact your base Judge Advocate General to seek such approval and answer any questions.

• Pay Range

• The annual pay range for this position is $76,400 (minimum), $115,400 (midpoint), and $154,400 (maximum).*

• *Typical hiring range is between the minimum and midpoint of the above pay range. Actual starting base pay may vary based on factors such as education, experience, skills, location and budget. Compensation above the midpoint is generally associated with experienced, long-tenured employees who have demonstrated sustained performance and expertise in the role.

• Your work is critical to helping adult learners achieve their dreams, and we’re committed to rewarding you for your efforts. We offer a competitive, comprehensive total rewards package designed to help you achieve your health, financial, educational and work-life balance goals.

Full-time employees are eligible for:

• Medical, dental and vision plans; Flexible Spending Accounts; Health Savings Accounts; Life and Disability insurance; and our Wellness incentive program;

• Competitive 401(k) employer match;

• Substantial tuition discount for you and eligible dependents; and,

• A generous time off package, including paid vacation, sick time and company holidays.*

• *For more details around paid time off benefits, please click here.

• Applicati