About this role
Senior Account Relations Coordinator
The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service.
The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals.
The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff.
Education
- Bachelor’s Degree From Four-Year College or University general area of study required; In lieu of Bachelor’s degree, position requires 3-5 years of job specific, customer service-related experience or Associate’s degree with 1-3 years of job specific, customer service related experience.
Skills & Requirements:
- Excellent customer service skills
- Advanced analytical skills
- Advanced proficiency with PC Windows-based software including Microsoft Office applications
- Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
- Easily adapts to new software technology applications
- Strong organizational skills with proven attention to detail
- Outstanding and proven oral and written communication skills
- Demonstrated ability to communicate with all levels of leadership
- Proven ability to multi-task
- Excellent interpersonal skills
- Ability to work well in a team environment
Certificates or Licenses:
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Life and Health insurance license
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AFC
Our Amenities
Our Home Office in Oklahoma City features numerous onsite amenities and our open work environment helps foster teamwork. The majority of our Colleagues split their time between working from home and coming to the office, depending on their role and business needs.
Onsite Amenities include:
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Medical Clinic available onsite and virtually
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Waterfront Grill
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Free Parking Garages
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Walking Trails
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Basketball and Pickleball Courts
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Fitness Center with state of the art equipment and personal training
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Our Culture
We strive to be a collaborative and open workplace where Colleagues enjoy coming to work because they know they are a valued and essential part of providing a different opinion! Whether you’re in the office or working from home, we take every effort to make sure everyone feels included. Technology brings everyone together, with video calls, chat and our social intranet. Our events include virtual options so everyone can get in on the fun. We want every Colleague to feel like part of the team, no matter where they are located! Our Colleagues are what makes us a Great Place to Work for All!
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Day in the Life
At American Fidelity, we’re all about making a difference. Our Colleagues work hard to provide a different opinion to our Customers each day. Whether that’s through streamlined technology, personalized customer service, serving the community or enrolling our policy holders, everything you will do during your career at AF helps us provide a different opinion.
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