About this role
The Role
We're looking for an exceptional Senior Account Manager to join our growing team in this full-time, remote U.S.-based position. This is an opportunity to lead client relationships at a critical moment of growth for Wide Eye, working with some of the most important mission-driven organizations in the country.
We're looking for an exceptional Senior Account Manager to join our growing team in this full-time, remote U.S.-based position. This is an opportunity to lead client relationships at a critical moment of growth for Wide Eye, working with some of the most important mission-driven organizations in the country.
Position Overview
What You'll Be Doing
As Senior Account Manager, you'll serve as the strategic partner and primary point of contact for a portfolio of mission-driven client accounts—leading relationships, driving growth, and ensuring exceptional project outcomes. This role is for someone who thrives at the intersection of strategic thinking, creative excellence, and relationship-building: someone who can juggle multiple accounts, lead with both empathy and rigor, and champion exceptional work that moves missions forward.
You'll own the strategic relationship direction and health of your accounts, partnering closely with Project Managers who handle day-to-day delivery coordination. Reporting to the Senior Director of Client Services, you'll shape how Wide Eye delivers value to the organizations we serve—building trust, driving clarity, and creating outcomes that matter.
To set you up for success, you'll have the support of our Senior Director of Client Services, collaborative agency leadership, and talented cross-functional teams, including Creative Directors, Interactive Strategists, designers, engineers, and Project Managers.
Core Responsibilities
- Client Partnership & Account Management (>80%)
As the strategic owner and primary client contact for your portfolio, you'll be responsible for:
- Build and maintain trusted, one-on-one relationships with client stakeholders at all levels—from day-to-day contacts to executive leadership—serving as a strategic advisor who understands their goals, challenges, and organizational context
- Lead regular strategic check-ins to gather feedback, address challenges, and guide overall strategy direction, ensuring projects stay aligned and successful
- Translate client needs and organizational objectives into clear project requirements, creative briefs, and strategic recommendations that set teams up for strong execution
- Communicate Wide Eye’s point of view with confidence, navigating difficult conversations thoughtfully, pushing clients toward stronger outcomes, and earning buy-in on our expertise
- Partner closely with Project Managers to ensure seamless, on-time, on-budget delivery—you own account strategy and relationships; PMs own execution and coordination
- Navigate multi-stakeholder dynamics to drive consensus, resolve interpersonal challenges, unblock decisions, and keep work moving forward
- Proactively identify client risks, challenges, and opportunities—bringing Wide Eye’s full capabilities forward in creative, strategic ways that support client impact and agency growth
- Grow existing accounts through expanded services, deeper partnerships, and timely opportunities for new or adjacent work
- Negotiate contracts, extensions, amendments, and scope changes
- Provide strategic guidance and constructive feedback to peers and project teams, ensuring decisions stay aligned with client goals and context
- Measure and communicate project impact through success metrics, qualitative insights, and strategic analysis
- Ensure client partnerships align with Wide Eye’s values, deliver measurable value, advance client missions, and support long-term relationship growth
- Contribute to strengthening Wide Eye’s client services best practices, tools, and processes, bringing forward ideas that improve how we scope, plan, collaborate, and deliver work
Business Development Support (