Senior Account Manager

What You'll Do

• Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.

• Manage renewals and support moderate growth opportunities within defined commercial frameworks.

• Guide Project Managers to ensure smooth delivery and consistent quality across engagements.

• Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.

• Identify and resolve risks early, acting as the main point of escalation for your accounts.

• Translate customer goals into clear, structured creative programs.

• Use performance data and insights to support QBRs and renewal conversations.

• Maintain a strong understanding of Superside’s services to identify value-driving opportunities.

• Partner with cross-functional teams to ensure alignment on delivery and account strategy.

• What You'll Need to Succeed

• 5+ years of experience in account management or client services within creative, digital, or professional services environments.

• Experience managing and retaining client accounts with ownership of renewals.

• Ability to lead commercial conversations within defined pricing and deal structures.

• Strong stakeholder management skills, with experience working with senior clients.

• Ability to balance strategic thinking with day-to-day execution.

• Experience working with cross-functional teams such as Project Managers and Producers.

• Comfort using data to inform account decisions and forecasting.

• Strong communication skills in English, with the ability to connect delivery to business outcomes.

• Why Superside

• Why join us

• Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.

• Remote-first. Customer-led.

• Global Talent, Remote by Design

• Join a global community spanning 60+ countries, where remote work isn’t just a perk, it’s how we deliver our best. At Superside, being remote means fully committing to our customers and collaborating seamlessly across time zones.

• Fuel your Ambition

• High Performance, Low Ego

• Experience a fast-paced, high-energy environment with truth-seeking teammates. We foster trust, collaboration, and continuous learning to grow individually and together.

• Shape the Future

• Impact Meets Opportunity

• Join at the perfect moment: influence our product like a startup while enjoying the stability of a thriving scale-up. Your ideas are welcome—improve, innovate, and lead with us.

• Evolve with Us

• Growth, Mentorship, and Leadership

• Advance your career through growing responsibility and mentorship. We're here to support your leadership journey while disrupting a global industry with massive potential.

• elevate your career

• Our commitment to your career

• We give you the necessary tools and resources to take control of your development and unlock your full potential.

• With continuous learning opportunities, constant mentoring and leadership development efforts, we strive to build high-performing teams that can grow alongside our company.