About this role
About the Role
Senior Account Manager for the ROW market to maximize upsell opportunities while ensuring top-tier satisfaction for enterprise clients across markets such as UKI, US, South Africa, Eastern Europe, Poland, and the Middle East. You’ll be the main client contact, coordinating with sales, product and support teams to deliver tailored upsell plans and maintain long-term relationships in a fast-paced startup environment.
What You'll Do
- Maintain constant contact with existing clients to understand their requirements, expectations, and strategize personalized upsell plans.
- Provide after-sales support, cross-selling, up-selling and churn management to ensure a strong long-term, transparent and trustable relationship.
- Build, engage and develop top quality relationships with enterprise customers through regular communication and proactive improvement action plans.
- Manage your own portfolio of customers, keep information updated daily, and build tracking reports on account status.
- Ensure prompt and accurate responses to all client queries with personalized feedback.
- Promote and explain new products/services and functionalities to existing customers.
- Collaborate with Sales, Product and Customer Support teams as their main contact; provide feedback to help improve other teams.
What We're Looking For
- English language professional proficiency (Other languages are a plus).
- Experience working with sales targets; experience in Customer Success and Satisfaction is highly valued.
- Customer-centric mindset; you like making things easier for customers and colleagues; if there’s a roadblock, you smooth it away.
- Ambitious, self-motivated, thrives with ownership; you’ll have the freedom to implement new strategies.
- Team worker, energetic and positive thinker; committed, organized, proactive problem solver.
- Strong organizational skills with extensive use of CRM tools and portfolio management.
- Decisive and fearless to pick up the phone and support our clients.
- Ready to work in a fast-paced, startup environment.
- Eager to take ownership of the company and share improvement points.
Compensation & Benefits
- Salary range: 33,500€ to 45,500€ OTE, with a 70/30 split (fixed/variable); uncapped monthly variable.
- Structured career paths to support professional growth; transparent salary grids.
- Alan private health insurance.
- Wellhub (gyms, pools, outdoor classes), Cobee, language classes, breakfast in the office and organic fruit, Nora food discounts, and pet-friendly office.
- Factorial is a leading AI Business Management Software provider with a diverse, international team.