About this role
Job title: Senior Account Manager- People Solutions
About the Role Lockton is seeking a motivated Senior Account Manager in the Employee Benefits space to oversee day-to-day management, client service, renewals, and relationship development for a designated book of business.
What You'll Do
- Lead the servicing of a designated book of business, including renewal, marketing, issue resolution, and client support.
- Use discretion and independent judgment to analyze industry trends and provide guidance to clients.
- Address and resolve escalated claims, billing, and eligibility issues to ensure timely outcomes for clients.
- Develop financial models and reports; provide interpretation and actionable recommendations.
- Participate in client strategy and renewal meetings and ensure results align with commitments.
- Lead marketing of all product lines, develop presentations, and present results with oversight.
- Lead communications and open enrollment activities to ensure a successful renewal process and supporting implementation.
- Negotiate with carriers for quotes; prepare renewal presentations and present results with oversight.
- Analyze quotes to determine recommendations and ensure adequate coverage.
- Identify gaps in coverage or cross-sell opportunities and provide recommendations.
- Lead implementation, communications, and open enrollment to ensure successful renewals.
- Establish and maintain relationships with clients, carriers, and other vendors.
- Research industry trends, carrier product offerings, and governmental regulations; educate clients on compliance.
- Mentor and train junior staff; foster a collaborative environment.
- Perform other responsibilities as needed to support the team and clients.